How To Cancel a Zelle Payment : How do I edit or cancel a one-time Zelle payment?
If the transaction is pending, follow the applicable steps below to cancel it. Once that’s done, you can resubmit a new one with the correct information.
Online banking steps:
For the best online banking experience, we recommend logging in at usbank.com.
- Select Send Money at the top of the page, then choose Send Money with Zelle® or Send to Account. Either choice will bring you to a screen that offers the Actions section on the right side of the page.
- From the Actions section, select Transactions Timeline.
- Select the Scheduled tab to see a list of your scheduled payments.
- Select Cancel payment next to the one you no longer want.
U.S. Bank Mobile App steps:
For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
- From the account dashboard, choose Send money at the bottom of the screen.
- Choose Activity, then select the Scheduled tab and choose the transaction you no longer want.
- Scroll down and select Cancel Payment.
If the option to cancel isn’t available, the payment is processing and can’t be modified.
The recipient is notified when a cancellation occurs, and they’ve been sent a payment notification.
How can I use Zelle?
You can send, request, or receive money with Zelle. After you’ve enrolled, simply add your recipient’s email address or U.S. mobile number, the amount you’d like to send or request, review and add a memo, and hit “confirm.” In most cases, the money is typically available in minutes. To receive money, just share your enrolled email address or mobile number with a friend or person you trust and ask them to send you money with Zelle.
Who can I send money to with Zelle?
You can send money to almost anyone you know and trust with a bank account in the U.S. When using Zelle®, at least one side of the transaction (sender or receiver) must have access to Zelle® through their bank or credit union.
If your bank or credit union offers Zelle – You can send money to almost anyone you know and trust with a bank account in the U.S.
If your bank or credit union does NOT offer Zelle– The person you want to send money to, or receive money from, must have access to Zelle® through their bank or credit union.
If your bank or credit union offers Zelle, please contact them directly to learn more about their sending limits through Zelle®.
If your bank or credit union does not yet offer Zelle, your weekly send limit is $500. Please note that you cannot request to increase or decrease your send limit.