https // Telecom User

https // Telecom User

Sanchar Saathi portal at is a citizen centric initiative of Department of Telecommunications to empower mobile subscribers, strengthen their security and increase awareness about citizen centric initiatives of the Government.

Sanchar Saathi empowers citizens by allowing them to know the mobile connections issued in their name, get disconnected the connections not required by them, block/trace lost mobile phones and check genuineness of devices while buying a new/old mobile phone. Sanchar Saathi contains various modules like CEIR, TAFCOP etc.

In addition, Keep Yourself Aware facility provides latest updates and awareness material on different aspects related to end user security, telecom and information security.

Block Your Lost/Stolen Mobile (CEIR)

CEIR module facilitates tracing of the lost/stolen mobile devices. This also facilitates blocking of lost/stolen mobile devices in network of all telecom operators so that lost/stolen devices cannot be used in India. If anyone tries to use the blocked mobile phone, its traceability is generated. Once mobile phone is found it may be unblocked on the portal for its normal use by the citizens.

Know Your Mobile Connections (TAFCOP)

TAFCOP module facilitates a mobile subscriber to check the number of mobile connections taken in his/her name. It also facilitates to report the mobile connection(s) which are either not required or not taken by the subscriber.

How to block a lost/stolen phone?

The user can block the phone’s IMEI by any one of the following means:

Through a form submitted on this website. The procedure to do it is as follows: –

    1. File a report with the police, and keep a copy of the report.
    2. Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI.
      Note: As per TRAI’s regulation, SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation.
    3. Get your documents ready – a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
    4. Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents.
    5. After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future.

Through State Police.

Note: If the user receives the message “Request already exist for IMEI *** and mobile number *** with FirNo = *** on *** by State police.” after submitting the blocking request, it means that the request for their IMEI and mobile number already exists in the CEIR system through State police.

What happens after the user blocks their phone’s IMEI?

After the successful submission of blocking request, the user’s phone is blocked within 24 hours. After the phone has been blocked, it cannot be used on any network across India.

How to unblock a blocked phone?

To unblock a lost/stolen phone’s IMEI, the user has to report to local Police that it is found. After that user can unblock the phone by any one of the following means:

Through a form submitted on this website. The procedure to do it is as follows: –

    1. Fill out the request registration form for unblocking the IMEI of found phone. Click here to go to the form.
    2. After submitting the form, the IMEI will be unblocked.

Note: If the user has registered the blocking request with State Police, they will have to approach State police to register the unblocking request for their phone.


How to register a complaint?

To register a complaint, follow the given procedures: –

  • Fill out the Complaint Registration Form. Click here to go to the form.
  • After submitting the form, a unique Complaint ID will be generated.
  • The form details will be mailed to your given mail ID as well.
  • Save the Complaint ID and Registered Mobile Number for further use.

How to check complaint status?

To check the complaint status, follow the given procedures: –

  • Fill the Complaint ID and registered mobile number in the Complaint Status Form. Click here to go to the form.
  • A 6-digit OTP will be sent to registered mobile number. Confirm the OTP received.
  • Submit the form and the Complaint Details will be available to you.