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So you’ve ordered a wowcher, what happens now? Straight away, we’ll send you a receipt. You’ll then be sent an email containing your wowcher which includes your unique wowcher code. In most cases you’ll be sent the code straight away, but for some offers you’ll be sent the wowcher code when the deal closes.
Wowchers offer you flexibility.
Prior to the expiry date of the wowcher, you can choose to redeem your wowcher
(a) for the deal that is listed in the wowcher (the “headline” deal);
(b) towards any other deal on the Wowcher website;
(c) for Wowcher Wallet credit; or
(d) in the Wowcher Shop at www.wowchershop.co.uk.
The wowcher will contain full instructions on what to do next including the contact details for the merchant offering the headline deal.
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For instance, if the headline deal is for a restaurant offer, we’ll include contact details for the restaurant to enable you to book your table. If the headline deal is for a product that requires delivery, we’ll send you a link to the merchant’s website where you can enter your code and delivery address.
Your wowcher code is sent by email to the address used when registering your details with us. However, if the deal period has ended and you still haven’t received it, you can also find it by logging in to your account here: https://secure.wowcher.co.uk/myaccount/vouchers
Please ensure you have allowed the advertised delivery period to pass. The delivery period can be found on your Wowcher and this does not include weekends or bank holidays.
To track the progress of your order log in to your account here My Account and click View Progress next to your order.
If the estimated delivery period has passed please contact the merchant supplying the item directly. Please make sure to include your full name, email address, Wowcher code or any further information.
If you redeem a wowcher towards the cost of another wowcher it will be of an amount equal to 100% of the purchase price of the original wowcher (inc. p&p but excluding any marketing/promotional credit) if the purchase is made not more than 30 days after the date of issue of that wowcher, or 50% of the purchase price of the original wowcher (inc. p&p but excluding any marketing/promotional credit) if the purchase is made more than 30 days after the date of issue of that wowcher but before the end of the wowcher validity period.
You can request credit here.
