https //my.canal box.africa Login Togo: How do I pay my canal box?

Connect to your Wi-Fi network via a computer, tablet or smartphone, then open the browser of your choice and enter in the address bar: https://my.canalbox.africa/login.

CANALBOX is installed by an authorised CANALBOX technician. After installing the box, they will give you access settings and help you to connect your first device to test the connection.

The installation is RWF 10,000.

Excluding holidays and weekends it should take not more than 7 working days. Our installation times may vary depending on the period, but  generally aim to make the installation within 5 to 7 working days.

How to measure the speed of your line ?

The speed of your line depends on the formula subscribed to, but also on the installation between your box and your equipment. Thus, if you use an Ethernet, WIFI or PLC connection, or if you use an obsolete computer, a smartphone, a tablet, etc., this will influence the value of your speed.

In order for the test to be carried out in optimal conditions, we recommend that you follow the following advice:

1. Close all active programs (download, VPN etc.) on your computer

2. Disconnect all other devices in the house (Smartphone, Smart TV, connected game console etc.)

3. Stand close to your box

4. Connect your computer to the CANALBOX via the Ethernet cable provided for an optimal wired internet connection

5. Go to www.speedtest.net

6. Check that the CANALBOX server is selected

7. Click on the GO button

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If however you wish to measure the speed of your WIFI line, be aware that this is subject to variations in speed due to your environment (nature of the obstacles, thickness of the walls, interference) but also due to the technical specifications of your devices which differ according to the manufacturers and models. If you test your Wi-Fi speed, you will only know the capacity of your wireless connection between the box and your device.

The WIFI speed test is therefore purely indicative.

– You must be close to your box without any obstacle with your device

– Carry out the same checks as for the Ethernet wired connection test

– Make sure that you are connected to 5 Ghz WIFI. Indeed, 2.4 Ghz WIFI does not allow you to reach speeds higher than 80 Mbps.

How can I change my WiFi password ?

Step 1: Go to the web page

Connect to your wiFi network via a computer, tablet or smartphone, then open the browser of your choice and enter in the address bar: https://my.canalbox.africa/login.

Step2: Identify your BOX
Enter the serial number of your box: ALCL xxxxxx (you can find it under your BOX).

Step 3: Change password
Click on “my box” and enter your new password.

Step 4: Confirm the changes
Click “Save”.