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MHS Genesis Patient Portal Login Guide

Posted on by Thomas Butler

Here are the official resources and steps to log in to the MHS GENESIS Patient Portal: Use only the .mil domain to ensure security.

🔐 Official Login Page

Use only the .mil domain to ensure security:

[MHS GENESIS Patient Portal – Health.mil] (via DS Logon/CAC/PIV):

This is the approved, secure portal for accessing your military medical records, scheduling, messaging your care team, and more.

🧭 Ways to Log In

  1. DS Logon – Your Department of Defense Self-Service credential

    • The most common method health.mil

    • If you don’t have a DS Logon, you can create one at milConnect or the portal itself dha.mil

  2. Common Access Card (CAC) – Military-issued smart card

    • Insert your CAC, select certificate, enter PIN — ideal on DoD networks or approved devices.

  3. PIV (Personal Identity Verification) Card – Available for certain user categories.

🛠 Steps to Access and Use the Portal

  1. Open your browser and go to the MHS GENESIS Patient Portal (ensure it’s .mil)

  2. Choose your sign‑in method (DS Logon, CAC, or PIV)

  3. If using DS Logon and you don’t have one, select Create New Account

  4. If you’re missing credentials or having issues, click Forgot Username/Password and follow the prompts.

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🕒 What You Can Do on the Portal

  • View/download clinical notes, lab/test results

  • Schedule, cancel, or reschedule appointments

  • Refill prescriptions

  • Send secure messages to your care team

  • Complete pre-visit forms

☎️ Need Help?

  • Global Service Center (24/7): 800‑600‑9332 (DSN 312‑838‑3000).

  • DS Logon support: DMDC Customer Contact Center, 800‑368‑3665 (Mon–Fri, 5 a–5 p PT).

✅ Quick Troubleshooting

  • Always use a .mil URL.

  • Ensure JS and cookies are enabled (BIG-IP errors often mean they’re disabled).

  • Use a CAC‑enabled device if accessing via CAC/PIV.