A DNS error on your PlayStation PS5 means your console can’t translate website names (like playstation.com) into IP addresses, which are needed to connect to the internet and PlayStation Network (PSN).

Here’s a breakdown of how to fix it:

1. Basic Troubleshooting

• Restart your PS5: This often resolves temporary glitches. Fully power off the console, wait 30 seconds, and turn it back on.
• Check your internet connection: Make sure other devices on the same network can connect to the internet. If not, the problem might be with your router or internet service provider (ISP).
• Restart your router and modem: Unplug both devices, wait 30 seconds, plug in the modem first, then the router.

2. PS5 Settings

• Test internet connection: Go to Settings > Network > Test Internet Connection on your console. This can help pinpoint the issue.
• Reset default DNS settings:
  • Go to Settings > Network > Set Up Internet Connection.
  • Choose Custom for your setup.
  • At the DNS settings screen, set both DNS servers to Automatic.
• Manually set DNS servers:
  • Follow the same steps as above, but choose Manual instead of Automatic for DNS settings.
  • Enter these popular public DNS server addresses:
    • Google: Primary DNS: 8.8.8.8, Secondary DNS: 8.8.4.4
    • Cloudflare: Primary DNS: 1.1.1.1, Secondary DNS: 1.0.0.1
• Check NAT Type:
  • Go to Settings > Network > View Connection Status.
  • Your NAT type should ideally be Open. If it’s Strict or Moderate, you might need to adjust port forwarding rules in your router’s settings (consult your router’s manual).

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3. Advanced Troubleshooting

• Initialize PS5 system software: This is a more drastic step, but it can fix corrupted system files.
  • Go to Settings > Initialization > Initialize PS5.
  • Choose Initialize PS5 and follow the on-screen instructions.
  • Note: This will erase your console’s data, so back up anything important first.
• Flush & reset network adapters (for PC users): If you have a PC connected to the same network, you can try this:
  • Open Command Prompt as administrator.
  • Type these commands one by one, pressing Enter after each:
    • ipconfig /release
    • ipconfig /flushdns
    • ipconfig /renew
• Contact PlayStation Support: If all else fails, Sony’s support team might be able to offer more specific guidance.

Important Tips

• Keep your PS5 and router firmware up to date.
• Use a reliable, high-speed internet connection.
• Consider using a wired Ethernet connection instead of Wi-Fi for a more stable connection.
• If you’re using custom DNS servers, make sure they are reliable.