A DNS error on a PS5 typically means there’s a problem with the console’s ability to resolve domain names — that is, it can’t convert web addresses (like playstation.com) into IP addresses that it can use to connect to the internet.

Common Causes of a DNS Error on PS5:

1. Incorrect DNS settings

2. Your ISP’s DNS servers are down or slow

3. Poor or unstable internet connection

4. Router/modem issues

5. PlayStation Network (PSN) outages

Common DNS Error Codes on PS5:

• NW-31253-4: A DNS server cannot be used.

• WS-37397-9: Could be DNS-related or due to a network ban/firewall.

• CE-33986-9: Network test failed, sometimes related to DNS.

How to Fix DNS Errors on PS5:

1. Restart Your Console and Router

   • Power cycle both devices to refresh the network connection.

2. Set a Custom DNS Manually:

   • Go to Settings > Network > Settings > Set Up Internet Connection

   • Choose your network (Wi-Fi or LAN), then select Advanced Settings

   • Set DNS Settings to Manual

   • Use a reliable DNS like:

     • Google DNS:

       • Primary: 8.8.8.8

       • Secondary: 8.8.4.4

     • Cloudflare DNS:

       • Primary: 1.1.1.1

       • Secondary: 1.0.0.1

3. Check for PSN Outages:

   • Visit the PlayStation Network Service Status page.

4. Move Closer to the Router or Use a Wired Connection

5. Check with Your ISP:
   If all else fails, your internet service provider may be experiencing issues.

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