errors.com.epicgames.mcpprofilegroup.connection_failure | How to Fix it

Posted on by Thomas Butler

If you’re encountering the errors.com.epicgames.mcpprofilegroup.connection_failure issue while trying to play Fall Guys or another Epic Games title, then this error typically indicates a problem with connecting to Epic’s online services, often due to network, firewall, or account-related issues.

Here are some steps you can take to resolve the problem:

✅ 1. Restart Your Network Hardware

Begin by restarting your modem and router:

  • Unplug them from power.

  • Wait for 30 seconds.

  • Plug them back in and wait for the lights to stabilize.

This can help refresh your connection and resolve temporary network issues.

🔧 2. Clear Epic Games Launcher Cache

Corrupted cache files can cause connectivity problems:

  1. Press Win + R, type %localappdata%, and press Enter.

  2. Navigate to EpicGamesLauncher > Saved > WebCache.

  3. Delete the WebCache folder.

  4. Restart your computer and relaunch the Epic Games Launcher.

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🔒 3. Disable Antivirus and Firewall Temporarily

Security software can sometimes block the Epic Games Launcher:

  • Temporarily disable your antivirus and firewall.

  • Try launching the game again.

  • If successful, add exceptions for the Epic Games Launcher in your security software before re-enabling them.

🌐 4. Disable VPN and Proxy Servers

VPNs and proxies can interfere with connections:

  1. Go to Settings > Network & Internet.

  2. Click on Proxy.

  3. Ensure “Use a proxy server” is turned off.

🔄 5. Flush DNS and Reset Network Settings

Refreshing your network settings can resolve underlying issues:

  1. Open Command Prompt as Administrator.

  2. Run the following commands one by one:

    ipconfig /flushdns
    ipconfig /renew
    netsh winsock reset

  3. Restart your computer.

🛠️ 6. Run Epic Games Launcher as Administrator

Running the launcher with elevated permissions can resolve access issues:

  1. Right-click on the Epic Games Launcher shortcut.

  2. Select “Run as administrator”.

🔄 7. Reinstall Epic Games Launcher

If the above steps don’t work:

  1. Uninstall the Epic Games Launcher.

  2. Download the latest version from the Epic Games website.

  3. Install it and check if the issue persists.

🧾 8. Check Epic Games Server Status

Sometimes, the issue may be on Epic’s end: