If you’re seeing the message “You can’t voice chat due to a network error” on your PS5, it usually means your network settings (or the other player’s) are preventing proper voice communication.
This issue is often related to NAT types, firewall settings, or temporary PSN/server problems.
✅ Quick Fix Checklist
| Step | What to Do |
|---|---|
| 🔌 1. Reboot PS5 and Router | Power cycle both your PS5 and router. This clears temporary network glitches. |
| 🌐 2. Test Internet Connection on PS5 | Go to Settings > Network > Connection Status > Test Internet Connection. |
| 📶 3. Switch from Wi-Fi to Wired (if possible) | Wired connections are more stable and reduce NAT-related issues. |
| 🔁 4. Enable UPnP on Router | Universal Plug and Play allows voice chat ports to open automatically. |
| 📤 5. Check NAT Type | Ideally, you want NAT Type 1 or 2 for stable voice chat. NAT Type 3 is restrictive. |
| 🔒 6. Disable Strict Firewall or VPN | These can block required ports for voice chat. |
| 🌍 7. Ask Other Player to Check Their NAT | If your NAT is fine, the issue may be on their end. |
| 🔧 8. Use Manual Port Forwarding (Advanced) | Forward PSN voice chat ports manually if UPnP fails. |
| 🔄 9. Sign Out and In of PSN | Sometimes reauthenticating fixes PSN sync issues. |
| 🔎 10. Check PSN Status | Visit status.playstation.com to see if voice/chat is down. |
⚙️ How to Check Your NAT Type on PS5
Go to
Settings > Network > Connection Status.Select “View Connection Status”.
Look for NAT Type:
Type 1 (Open) – Best for online gaming/voice.
Type 2 (Moderate) – Usually works fine.
Type 3 (Strict) – Can cause voice/chat/game connection issues.
If you’re NAT Type 3, enabling UPnP or setting up port forwarding can help.
🔐 Voice Chat Ports (for Port Forwarding)
If you want to try manual port forwarding, open these ports in your router settings:
| Protocol | Port Numbers |
|---|---|
| TCP | 1935, 3478-3480 |
| UDP | 3074, 3478-3479 |
You’ll need to:
Log into your router’s admin page (check the router label or manual).
Locate the “Port Forwarding” or “Virtual Server” section.
Enter the ports and assign them to your PS5’s local IP address.
Save and reboot your router.
🛑 Still Not Working?
Voice chat might be down for your game or PSN globally—check with friends or DownDetector.
Try using party chat on a different game or app to see if the issue is specific to one title.
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