If your Xfinity remote is unresponsive, the fix usually depends on which model you have (XR11 with a “Setup” button, or XR15/XR16 without one).
Here is a quick troubleshooting guide to get it working again.
Step 1: Check the Basics
Batteries: If the light on the remote flashes red 5 times when you press a button, the batteries are low. Replace them with two fresh AA or AAA batteries (don’t mix old and new).
Obstructions: Ensure nothing is blocking the front of your Xfinity box.
The “Camera Trick”: Point the remote at your phone’s camera and press a button. If you see a flickering light on your phone screen but the TV doesn’t react, the remote is sending a signal, and the issue is likely the pairing or the box itself.
Step 2: Factory Reset & Re-pair
A factory reset fixes 90% of issues by clearing old connection glitches. Find your model below:
Remote Model | How to Reset | How to Re-pair |
| XR11 (Has Setup button) | Hold Setup until light turns green. Enter 9-8-1. | Hold Setup until green. Press the Xfinity button. Enter the 3-digit code on the TV. |
| XR15 (No Setup button) | Hold A (triangle) and D (diamond) until light turns green. Enter 9-8-1. | Hold Xfinity and Info (i) for 5 seconds until green. Enter the 3-digit code on the TV. |
| XR16 (Flex/Streaming) | Hold Info (i) and Home (house) for 5 seconds. Press Power, then Last (<-), then Vol Down (-). | Point at box, hold the Voice (Microphone) button, and follow the screen. |
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Step 3: Restart the TV Box
If the remote still isn’t working, the box itself might be frozen:
Unplug the power cord from the back of the Xfinity box.
Wait 30 seconds.
Plug it back in and wait for the “Welcome” screen.
Still not working?
If there are no lights at all even after changing batteries, the remote may have a hardware failure.
Use the App: Download the Xfinity app on your phone; it has a built-in digital remote you can use in the meantime.
Swap for Free: You can take your broken remote to any Xfinity Store, and they will usually swap it for a new one for free.
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