Xbox Error Code 0x87e11838 : Error playing a game on your Xbox console

Xbox Error Code 0x87e11838 : Error playing a game on your Xbox console

You see the following error code when you try to play a game on your Xbox console:

0x87E11838

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This may mean that the Xbox service is having trouble syncing your game data. To resolve this issue, try the solutions below.

Solution 1: Check the Xbox status

Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.

Solution 2: Restart your console

1. Turn off your Xbox by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console’s power cable. Wait 10 seconds.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it back on.

Solution 3: Clear your locally saved data

1. Press the Xbox button to open the guide.

2. Select Profile & system > Settings > System > Storage.

3. Select Clear local saved games.

Solution 4: Check the Xbox forums

Check the Xbox Forums to see what others in the Xbox community are saying about this error.

Syncing Xbox game saves to the cloud error messages

Cloud saves let you play games on multiple consoles. If you have more than one Xbox console, or if you want to play games at a friend’s house, you can store your saved games in the cloud. This way you can continue playing a game on a different console, right from where you left off.
This page describes what to do if you see an error message when you try to synchronize games that are saved in the cloud.

“We can’t save additional info for…”

This error occurs when your console runs out of space for saved games while synchronizing with the cloud. You should free up space by deleting saves you no longer need. Or, you can ignore the error and continue to play without the option to save.

“Which one do you want to use?”

You get this message when your console has newer or different locally saved data than what’s saved in the cloud, usually after you play offline. You’ll be given the choice of which saved data to use, the locally saved or the cloud saved version (and you’ll be notified which is newer). Pick the “save” you want to use and continue.

xbox

“Your other Xbox is taking a long time to sync to the cloud

“We couldn’t sync your info with the cloud”

“We couldn’t get your latest saved data”

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