Xbox 360 Error Code 80151103 | How to Fix

The Xbox 360 error code 80151103 typically appears when you are trying to download your profile to the console and it fails. This is a common issue on the aging console, and while it can be frustrating, there are several troubleshooting steps you can take.

The Xbox 360 Error Code 80151103 typically occurs when you’re trying to sign in to your Xbox Live profile, and it means there’s a problem with authentication — often related to:

❌ Corrupted profile, incorrect credentials, or network/connection issues.

🧾 Full Error Message

Usually, it says something like:

“Sorry, there’s a problem with the credentials that you’re using to sign in. Go to https://account.live.com to fix the problem.”

✅ How to Fix Xbox Error Code 80151103

Here are the best steps to resolve it:

✅ 1. Verify Your Microsoft Account

• Go to https://account.live.com

• Try logging in with the email and password you’re using on Xbox

• If it prompts you to verify or unblock the account, follow the instructions.

• Make sure 2-step verification isn’t interfering — if it’s enabled, you may need an app password for older devices like Xbox 360

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✅ 2. Delete and Redownload Your Profile on Xbox 360

🧹 Step A: Delete Your Profile (but not your saved data)

1. On your Xbox 360:

   • Go to Settings > System

   • Select Storage > Hard Drive (or memory device)

   • Go to Profiles

   • Select your gamertag

   • Choose Delete

   • Select “Delete Profile Only” (⚠️ Do NOT delete profile and items unless you want to wipe save data)

⬇️ Step B: Re-download Your Profile

1. On the Xbox dashboard, go to Sign In

2. Scroll to the end and select “Download Profile”

3. Enter your Microsoft account email and password

4. If 2-step verification is on, use an App Password (see next step)

✅ 3. Using App Password (If You Have 2FA On)

If 2-step verification is enabled:

1. Visit: https://account.live.com/proofs/manage

2. Under App passwords, click Create a new app password

3. Use that app password instead of your usual password on the Xbox 360

✅ 4. Check Xbox Live Status

Go to: https://support.xbox.com/en-US/xbox-live-status
Make sure there’s no Xbox Live outage, particularly for Xbox 360 services (they still exist but are more limited now).

✅ 5. Test Your Network Connection

• Go to Settings > System Settings

• Choose Network Settings > select your network > Test Xbox Live Connection

If it fails:

• Restart your router

• Try a wired connection if possible

• Update your console (if it prompts you)

⚠️ Still Not Working?

If none of these steps work:

• Try changing your Microsoft account password

• Try logging in on another Xbox (if available)

• Contact Xbox Support with error code 80151103