Xbox 0X87DD0017 Error | Fastest Fix

Xbox error code 0x87DD0017 is a specific sign-in and connectivity timeout error. It essentially means your console is having trouble reaching the Xbox Account Services (XASU) to verify your identity.

Since you’ve been checking the status page, you likely know the servers are “Up,” which makes this even more frustrating. This error usually points to a “handshake” failure between your home network and the Microsoft servers.

1. The “Mobile Hotspot” Test (Best Diagnostic)

The fastest way to see if the problem is your router or the Xbox itself is to use your phone’s mobile data:

• Turn on the Mobile Hotspot on your phone.

• Connect your Xbox to that hotspot.

• Try to sign in.

• If it works: Your home router or ISP is blocking the specific port needed for Xbox sign-in.

• If it still fails: The issue is likely a corrupted local profile on the console.

2. Clear the Alternate MAC Address

This is a “hidden” fix that forces the console’s network card to reset its identification, which often clears the timeout.

1. Press the Xbox button to open the guide.

2. Select Settings > General > Network settings.

3. Select Advanced settings > Alternate MAC address.

4. Select Clear and then Restart.

3. Remove and Re-add Your Profile

If the network is fine but the “handshake” keeps timing out, your local profile data might be out of sync with the cloud.

1. Go to Settings > Account > Remove accounts.

2. Select your account and confirm Remove. (This doesn’t delete your games or saves; they are in the cloud).

3. Hard Restart: Hold the power button on the console for 10 seconds until it clicks off.

4. Turn it back on, go to the sign-in area, and select Add New to re-download your profile.

4. Advanced: Check for “Region Blocking”

Interestingly, some users in 2026 have reported this error because of router security settings. If you have a high-security router or a “Gaming” router:

• Ensure UPnP is enabled.

• If you use a firewall or Pi-hole, check if it is blocking traffic to xboxlive.com or microsoft.com. Sometimes Microsoft routes sign-in traffic through international servers that strict firewalls might flag.