If your Wyze Camera is offline or not connecting to the Wyze app, there are several potential causes and fixes you can try. Ensure your Wi-Fi is working properly.
Here’s a step-by-step guide to help you get your camera back online:
Key Troubleshooting Steps
1. Check Wi-Fi and Internet Connection
Ensure your Wi-Fi is working properly: Confirm that your Wi-Fi network is up and running by testing it with another device (phone, laptop, etc.).
Wi-Fi signal strength: Ensure your Wyze camera is within range of your router. Weak Wi-Fi signals can cause connectivity issues. If your camera is far from the router, try moving it closer or adding a Wi-Fi extender.
2.4GHz vs 5GHz: Wyze cameras only support 2.4GHz Wi-Fi networks. If your router is broadcasting both 2.4GHz and 5GHz networks, ensure the camera is connecting to the 2.4GHz network (not the 5GHz one). Check your router’s settings and ensure that the 2.4GHz band is enabled.
2. Restart Your Wyze Camera
Unplug the camera: Simply unplug the Wyze camera from its power source, wait 10-15 seconds, and plug it back in. Wait for the camera to reboot and see if it reconnects to the app.
3. Check Your Wyze App and Device
Update the Wyze app: Make sure you’re using the latest version of the Wyze app. Go to the App Store (iOS) or Google Play (Android) and check for any available updates.
Close and restart the app: Sometimes the app itself may be frozen or experiencing issues. Try closing the Wyze app completely and then reopen it.
Restart your phone/tablet: Restarting your mobile device can resolve connectivity issues between the Wyze app and your camera.
4. Reboot Your Router
If your Wyze camera and the Wyze app are still not working, try rebooting your Wi-Fi router. Unplug the router for about 30 seconds and then plug it back in. Wait for the router to fully restart before checking your camera again.
5. Re-Connect the Wyze Camera
Factory reset the camera: If the above steps don’t work, try performing a factory reset on the Wyze camera:
Press and hold the setup button (on the back or bottom of the camera) for about 10 seconds until the status light starts flashing yellow.
Open the Wyze app, and select Add a device to re-pair your camera with your Wi-Fi network.
6. Check for Wyze Server Issues
Sometimes, the issue could be with Wyze’s servers. You can check if Wyze is experiencing an outage by visiting their official Wyze status page or checking their social media channels for any service disruptions.
7. Check Camera Settings
Camera status in the app: If the camera shows as offline in the Wyze app but the status light is still on, try tapping on the camera in the app and see if there is any error message.
Verify the camera is powered on: Ensure the camera is plugged into a working power outlet and the indicator light on the camera is on (or flashing).
8. Check for Interference or Other Devices
Other devices on the network: If you have a lot of devices connected to your Wi-Fi, it could be causing interference. Try disconnecting some devices and check if that helps.
Wi-Fi channel congestion: If you’re in an area with many Wi-Fi networks, your channel might be crowded. Try changing the Wi-Fi channel on your router to reduce congestion.
9. Try Connecting with a Different Device
If you’re still having trouble, try connecting to the Wyze camera using a different device (such as another phone or tablet) to see if the problem is with your current device.
10. Contact Wyze Support
If none of the above steps resolve the issue, it might be time to contact Wyze support for further troubleshooting. You can reach them through:
Wyze support website: https://support.wyze.com/
Live chat or email support.
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Additional Advice
Some users report persistent offline status after firmware updates; check forums for model-specific bugs if standard fixes don’t work.
If multiple cameras go offline at once, it’s typically a network/router issue rather than a device problem.
These steps solve the vast majority of WYZE offline connection problems. If issues persist, consult the WYZE forums or customer support for model-specific instructions.
Summary of Steps to Fix Wyze Camera Offline:
Check Wi-Fi: Make sure your Wi-Fi is stable and that the camera is connected to the 2.4GHz network.
Restart camera and app: Try restarting both the camera and the app to see if that resolves the issue.
Reboot router: Power cycle your router to fix potential network issues.
Factory reset the camera: If the problem persists, try resetting the camera and re-pairing it in the app.
Check Wyze’s status: Ensure there are no outages or server issues on Wyze’s end.
Contact Wyze support if necessary.
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