www.usaa/verify | Verify Your USAA Identity

To verify your identity with USAA, Visit the Verification Page: Go to https://www.usaa.com/verify. Enter your USAA member ID or username and password.

Please follow these steps:

🔐 How to Verify Your Identity on USAA

1. Visit the Verification Page: Go to https://www.usaa.com/verify.

2. Log In: Enter your USAA member ID or username and password.

3. Complete Identity Verification:

   • You may be prompted to provide additional information such as:

     • Full Name

     • Date of Birth

     • Social Security Number (SSN)

     • Current Address

   • Upload identification documents, such as:

     • Government-Issued ID (e.g., driver’s license, passport)

     • Proof of Address (e.g., utility bill, bank statement)

     • Social Security Card (if requested)

   • Complete Multi-Factor Authentication (MFA):

     • Receive a one-time code via SMS or email.

     • Enter the code to confirm your identity.

4. Submit and Confirm: Review all your details and uploaded documents. Once everything is correct, click “Submit” to complete the verification process..

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📱 Using the USAA Mobile App

1. Open the App: Launch the USAA mobile app on your device.

2. Log In: Enter your USAA member ID or username and password.

3. Identity Verification Prompt: If your account requires verification, you’ll be prompted automatically after login.

4. Provide Information: Confirm personal details like your name, date of birth, and SSN.

5. Upload Documents: Use your device to upload identification documents as requested.

6. Enter Verification Code: USAA will send a one-time code via text or email. Enter the code into the app to complete verification.

7. Confirmation: Once you’ve completed the steps, the app will notify you that your identity has been verified.

⚠️ Troubleshooting Tips

• Not Receiving Verification Code:

  • Ensure your contact information (email and phone number) is up to date in your USAA profile.

  • Check your spam/junk folder if the code was sent via email.

  • If using SMS, ensure your phone number is correct and try resending the code.

• Verification Page Not Loading:

  • Try clearing your browser cache or using a different browser.

  • Ensure your internet connection is stable.

• Locked Out After Multiple Failed Attempts:

  • Wait a few minutes before trying again.

  • If the issue persists, contact USAA customer service at 1-800-531-USAA (8722) for assistance.

If you encounter persistent issues during the verification process, consider reaching out to USAA’s customer support for further assistance.