www.transunion/unfreeze Credit or Account

You can unfreeze your credit with TransUnion through several methods. Go to https://www.transunion.com. Navigate to the “Credit Freeze” section or the “TransUnion Service Center.”

If you need to unfreeze your TransUnion credit report, here’s how to do it securely and effectively:


Official Ways to Unfreeze Your TransUnion Credit

1. Online (Fastest Method)

  • Go to the TransUnion Service Center and log in or create an account.

  • Navigate to the Credit Freeze page.

  • If your credit is frozen, you’ll see a “Frozen” status and options to:

    • Temporarily Lift Freeze (set specific dates)

    • Remove Freeze (fully unfreeze forever)

  • Online or phone unfreeze requests are typically processed within an hour.

2. By Phone

  • Call 1‑800‑916‑8800.

  • After verifying your identity, you can lift or remove the freeze promptly.

3. By Mail

  • Send a written request including your:

    • Full name, address, Social Security Number

    • Copies (not originals) of identity and address verification documents

  • Mail to:

    • TransUnion
      P.O. Box 160
      Woodlyn, PA 19094

  • Mailed freeze requests may take up to three business days to process.

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Temporary vs. Permanent Unfreeze

OptionDescription
Temporary LiftUnfreeze for a specific period (e.g., 1–15 days). Automatically refreezes afterward.
Remove FreezeFully unfreezes your credit until you request to freeze it again.

You can even schedule a temporary lift up to 15 days in advance of when you need it.


Important Things to Know

  • Each major credit bureau is independent—you must unfreeze TransUnion, Experian, and Equifax separately.

  • Existing accounts (like your current credit cards) aren’t affected by a credit freeze—it only blocks new accounts.

  • TransUnion is required by law to comply with unfreeze requests within one hour online or by phone, or within three business days by mail.


Common Issues & Fixes (Based on User Reports)

Some users have experienced trouble accessing the freeze/unfreeze function online:

“Sorry, we’re having trouble showing the status of your credit freeze right now.”
— Numerous reported experiences

Workaround Tip (users say this may help):

  • First, go to the Credit Report tab and request a new credit report.

  • Once it loads, go back to the Credit Freeze tab—often, the unfreeze options then become accessible.

Otherwise, you might need to call using the options above.

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Summary: What to Do Now

  1. Go to TransUnion Service Center → log in or create account.

  2. Navigate to Credit Freeze:

    • Choose Remove Freeze (permanent)

    • Or Temporarily Lift Freeze (set a date range)

  3. If the site isn’t working:

    • Use the Credit Report workaround above, or

    • Call 1‑800‑916‑8800 to manage it via phone.

  4. For more time-sensitive needs, placing it online or by phone is much faster than mail.

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