Sign in to your online banking account using your username and password.
Once logged in, find the option to activate your new Visa Debit Card and follow the prompts.
2. Activate by Phone
Call the Robins Financial Credit Unioncard activation number at 1-888-285-1350 (this number may vary, so refer to the cardholder documentation you received for the exact number).
Follow the automated instructions to activate your Visa Debit Card. You will need to provide the card number and possibly some personal information to verify your identity.
3. Activate via ATM
If you have access to a Robins Financial ATM, you may be able to activate the card by inserting it into the ATM and following the on-screen prompts.
4. Activate Using the Mobile App
If you’re registered with the Robins Financial mobile banking app, open the app and log in to your account.
You should find an option to activate your Visa Debit Card within the app.
1. Please call our 24-hour telephone activation service at 478-923-3773 or 800-241-2405, option 1 to activate your new card.
2. If you do not activate it before you try to use it, your card may be declined.
3. You may also activate your new card in Digital Banking by selecting Activate Card under Self Service options.
You are allowed up to $5,000 per day, whether you use your card with a PIN (Personal Identification Number) or sign your receipt
If you need to temporarily increase your limits please contact us.
Difference Between Credit & Debit Purchase with Robins Visa® Debit Card
When you use either debit or credit, it will always withdraw the funds from the checking account that the card is linked too (If you have multiple debit cards for multiple shares). Debit requires the use of your PIN number and the funds immediately are withdrawn from your checking account. Credit requires the funds to be placed on hold for a maximum of 72 hours and then the funds are withdrawn from your checking account.
Balance Transfers
A balance transfer allows you to transfer funds from one of your current credit cards with a different financial institution to a Visa credit card here with Robins Financial.
Information that you will need to do a balance transfer with Robins Financial:
Name of card issuer that we are paying on.
Address to mail the payoff check (This is typically different than the financial institution’s main address).
Card or account number that we are paying on.
Amount to transfer to Robins Financial.
Stop a Merchant From Monthly Billing
You will first need to contact the merchant directly to cancel any monthly subscriptions, auto payments, or billings. After you notify them that you no longer want to be charged and they continue to bill you, you may be able to file a dispute. Click here for dispute instructions.
Credit for Disputed Transaction
A provisional credit is posted to your account once we have reviewed your case and have all of the required documentation to process your dispute. However, if we find that more information is needed to process your dispute or we find that you do not have a valid dispute, we will contact you within 3 business days.
My debit/credit card is about to expire. When will I get a new one?
New cards are automatically mailed out before the end of the month prior to your current cards expiration. If you do not receive a new card before your current card expires, you can stop by any of our branch locations to have a card issued to you or you can contact our call center to have one mailed out immediately.
Enroll in e-Statements
Log into your Digital Banking, navigate to the left hand side to the tab that says “Products and Services.” Then go down to the tab that says “E-Statements.” Once you agree to the terms and conditions you will be set up for e-Statements.
Enroll in Bill Pay
Log into your Digital Banking, navigate to the upper right corner of the homepage; under “Transfer Now” click the tab that says “Enroll in Bill Pay.” Once you agree to the terms and conditions, navigate back to the homepage to the left hand side and click on “Products and Services,” then “Bill Pay.” This is where you will access your Bill Pay.
