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www.robinsfcu.org Activate Card : Activating a New Robins Visa Debit Card
To activate your New Robins Visa Debit Card, login into www.robinsfcu.org and by selecting Activate Card under Self Service options.
If you have received the same card number as your old card, then you will use the same PIN. If you have received a new card number different than your old card, you will receive a new PIN, in a separate envelope, a few days after your card arrives. Follow the instructions that come with the new PIN if you would like to change it.
Activating a New Robins Visa Debit Card
1. Please call our 24-hour telephone activation service at 478-923-3773 or 800-241-2405, option 1 to activate your new card.
2. If you do not activate it before you try to use it, your card may be declined.
3. You may also activate your new card in Digital Banking by selecting Activate Card under Self Service options.
You are allowed up to $5,000 per day, whether you use your card with a PIN (Personal Identification Number) or sign your receipt.
If you need to temporarily increase your limits please contact us.
When you use either debit or credit, it will always withdraw the funds from the checking account that the card is linked too (If you have multiple debit cards for multiple shares). Debit requires the use of your PIN number and the funds immediately are withdrawn from your checking account. Credit requires the funds to be placed on hold for a maximum of 72 hours and then the funds are withdrawn from your checking account.
A balance transfer allows you to transfer funds from one of your current credit cards with a different financial institution to a Visa credit card here with Robins Financial.
Information that you will need to do a balance transfer with Robins Financial:
- Name of card issuer that we are paying on.
- Address to mail the payoff check (This is typically different than the financial institution’s main address).
- Card or account number that we are paying on.
- Amount to transfer to Robins Financial.
You will first need to contact the merchant directly to cancel any monthly subscriptions, auto payments, or billings. After you notify them that you no longer want to be charged and they continue to bill you, you may be able to file a dispute. Click here for dispute instructions.
A provisional credit is posted to your account once we have reviewed your case and have all of the required documentation to process your dispute. However, if we find that more information is needed to process your dispute or we find that you do not have a valid dispute, we will contact you within 3 business days.
New cards are automatically mailed out before the end of the month prior to your current cards expiration. If you do not receive a new card before your current card expires, you can stop by any of our branch locations to have a card issued to you or you can contact our call center to have one mailed out immediately.
Log into your Digital Banking, navigate to the left hand side to the tab that says “Products and Services.” Then go down to the tab that says “E-Statements.” Once you agree to the terms and conditions you will be set up for e-Statements.
Log into your Digital Banking, navigate to the upper right corner of the homepage; under “Transfer Now” click the tab that says “Enroll in Bill Pay.” Once you agree to the terms and conditions, navigate back to the homepage to the left hand side and click on “Products and Services,” then “Bill Pay.” This is where you will access your Bill Pay.
