If you are seeing ads or being told to “Upgrade” despite having a paid subscription, you aren’t alone. There was a significant server hiccup on March 16, and while Spotify says it’s resolved, many users (especially in India) are still seeing a “Free” status.
Here is the quick checklist to get your Premium features back:
1. The “Double Account” Check
It sounds simple, but this is the #1 cause. You might have accidentally logged in via a different method (Google, Facebook, or Apple ID) than the one linked to your Premium.
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Action: Go to your Account Page on a web browser (not the app). If the username or email there doesn’t match your receipt, you’re in the wrong account.
2. Check for “Pending” Payments (India Specific)
Due to RBI regulations regarding recurring mandates in India, many automatic renewals are failing lately.
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Action: Check your bank or UPI app. If the payment is “Pending,” Spotify won’t grant Premium until it clears.
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Fix: If it failed, try a one-time “Prepaid” plan (Top-up) instead of a recurring subscription. These are much more stable with Indian banking apps.
3. Forced Sync (The “Logout” Trick)
Sometimes the app’s local “token” is stuck on your old Free status.
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Action: Log out of the app, fully close it (swipe it away from your recent apps), and log back in. This forces the app to ping Spotify’s servers for your updated subscription status.
4. Clear the Cache
If you recently upgraded but the app still feels “Free,” cached data might be interfering.
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Action: Go to Settings > Storage > Clear Cache. (Don’t worry, this won’t delete your downloaded songs, but “Clear Data” will).
Current Status Summary
Issue |
Status |
| Global Servers | Operational (as of 10:00 PM IST). |
| Recent Outage | A spike in reports occurred on March 16; residual login issues are still being reported. |
| Payment Success | Check if your plan was managed by a partner (like a mobile carrier). If they didn’t pay Spotify, your Premium drops immediately. |
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