Why is My Paypal Not Working | Step-by-Step Troubleshooting

If your PayPal account isn’t working, there could be a variety of reasons — from login problems to account restrictions or technical issues.

Let’s walk through the most common issues and what you can do to fix them.

🔎 Step-by-Step Troubleshooting

✅ 1. Login Issues

• Wrong password/email?

  • Reset it at: paypal.com/forgotpassword

• 2-Step verification problems?

  • If you’re not getting the code, try a different device, check spam folders, or wait a few minutes before retrying.

🚫 2. Account Limitations or Restrictions

PayPal may limit your account for:

• Suspicious activity

• A dispute or chargeback

• Unverified identity

To check:

• Log into PayPal.com

• Look for any warning banners or go to Settings → Resolution Center

• Follow any steps to lift limitations (e.g. submit ID, proof of address, etc.)

💳 3. Payment Not Going Through

• Check if your:

  • Bank account/card is linked and verified

  • Card is not expired

  • You have sufficient balance/credit

• Try removing and re-adding your payment method

📱 4. App or Website Not Working

• Try a different browser or device

• Clear your browser’s cache or app data

• Update the PayPal app (if using mobile)

• Switch between Wi-Fi and mobile data

🌍 5. Regional/Service Outages

• PayPal sometimes has downtime or service outages.

  • Check: https://www.paypal-status.com

  • Or search “PayPal down” on Twitter or Reddit to see if others are affected.

🧑‍💻 6. Contact PayPal Support

If none of the above works, reach out to PayPal directly:

• Message Center (when logged in): https://www.paypal.com/myaccount/messaging

• Phone (U.S.): 1-888-221-1161

• Or contact them via Twitter: @AskPayPal