What is Amazon Prime Video error code 5004 and how do I fix it?

What is Amazon Prime Video error code 5004 and how do I fix it?

Amazon error code 5004 is an authentication error type that occurs when you are trying to sign in to Amazon Prime servers on any of your streaming devices.

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There are many causes of this problem, but here are some of the common causes of this error;

  • Poor internet connection.
  • You might encounter this issue, If you are using any VPN or proxy.
  • Your computer might have a firewall.
  • Antivirus or other security software.
  • Amazon prime account/app is expired.
  • Cookies and cached data are corrupt.
  • Any bug problem with the Amazon prime app.

Here are some widely used remedies to fix amazon prime error code 5004;

Method 1: Make sure that your Internet connection is stable

If the internet is not stable,you need to see if you have access to the internet. Furthermore, run a speed check to witness the stability of the internet if you want. Here are some short steps;

Step 1: Open the settings of your PC/PS4 or Xbox.

Step 2: Click on the section of connections.

Step 3: Click on the Wi-fi option and see if access is available or not.

Step 4: If not, turn the connection off and on after a few minutes or contact your connection provider.

Method 2: Check if your amazon prime account is active or not.

Secondly, If the account is not active, you will deal with this issue in that case also. You need to make sure that your account is active, so you could tackle this issue.

Step 1: Open your Amazon prime account or app.

Step 2: log in to your account and see if your account is active or not.

Step 3: Activate your account to enjoy your amazon prime videos.

Method 3: Reinstall the amazon prime video app

App users also face the error. If you are streaming through devices like Xbox, ps4, or Apple Tv, this issue will occur someday. Sometimes the app gets outdated or has a bug. You have to remove the App and reinstall it to get relief from this error.

Step 1: You need to delete your Amazon prime video app.

Step 2: Download and reinstall the Amazon prime video app.

Step 3: See if the obstacle is solved yet.

Method 4: Disable proxy, VPN, Firewall, and other installed antivirus security programs.

When you have enabled any kind of proxy, VPN, firewall, or any other antivirus security programs on your device. These elements are sometimes the cause of connectivity issues. VPN and proxy cause traffic encryption due to which users face this issue. You need to disable all the proxies, VPN, firewalls, or any antivirus security programs. You can uninstall all the security programs on your PC and can disable proxy or VPN online.

Step 1: You need to open your chrome.

Step 2: Open the settings of your chrome.

Step 3: Open the proxy settings.

Step 4: Disable proxy.

Method 5: Clear browser cache and cookies

When you access your prime video on PC. Sometimes the data becomes corrupted; it causes conflict with the real website data that causes this error. Clear the cache and cookies of your browser to get rid of this hurdle. Here are some quick steps to do so;

Step 1: Open your chrome on PC.

Step 2: Go to history or press “ctrl H.”

Step 3: You will have a new bar open from where you can clear the cache.

Step 4: Clear the cache and see if the problem still exists.

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