A DNS error on a PS5 typically means there’s a problem with the console’s ability to resolve domain names — that is, it can’t convert web addresses (like playstation.com) into IP addresses that it can use to connect to the internet.
Common Causes of a DNS Error on PS5:
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Incorrect DNS settings
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Your ISP’s DNS servers are down or slow
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Poor or unstable internet connection
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Router/modem issues
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PlayStation Network (PSN) outages
Common DNS Error Codes on PS5:
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NW-31253-4: A DNS server cannot be used.
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WS-37397-9: Could be DNS-related or due to a network ban/firewall.
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CE-33986-9: Network test failed, sometimes related to DNS.
How to Fix DNS Errors on PS5:
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Restart Your Console and Router
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Power cycle both devices to refresh the network connection.
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Set a Custom DNS Manually:
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Go to Settings > Network > Settings > Set Up Internet Connection
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Choose your network (Wi-Fi or LAN), then select Advanced Settings
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Set DNS Settings to Manual
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Use a reliable DNS like:
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Google DNS:
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Primary:
8.8.8.8 -
Secondary:
8.8.4.4
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Cloudflare DNS:
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Primary:
1.1.1.1 -
Secondary:
1.0.0.1
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Check for PSN Outages:
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Visit the PlayStation Network Service Status page.
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Move Closer to the Router or Use a Wired Connection
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Check with Your ISP:
If all else fails, your internet service provider may be experiencing issues.
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Symptoms of a DNS error on PS5:
- Game downloads failing
- Unable to log in to the PlayStation Network
- Difficulty accessing online features
- Specific error codes like NW-102265-6 or NW-102311-8
Resetting your DNS servers to default can also quickly fix the issue:
- Go to Settings > Network.
- Select Set Up Internet Connection.
- Choose Custom for your setup.
- At the DNS settings screen, set both DNS servers to “Automatic”.
- Complete the setup and test your connection.
