WGU students are reporting intermittent “blank page” errors or login loops on WGU Student Portal this week. If you cannot get in, it is likely a browser caching conflict rather than a total system outage.
Here is how to fix the most common current issues:
1. The “Blank Page” or Loading Loop Fix
If you log in and see a blank white screen or the WGU logo spinning forever:
Clear Cache & Cookies (Critical): WGU updates its portal frequently, and old “cookies” often crash the login process.
Chrome: Press
Ctrl + Shift + Delete> Select “Cached images and files” and “Cookies” > Clear data.
Use Incognito Mode: Try opening a “Private” or “Incognito” window (
Ctrl + Shift + N). If it works here, your main browser extensions are blocking the portal.Try a Different Browser: If you are using Safari or Edge, switch to Google Chrome or Firefox. The portal is optimized for Chrome.
2. “Error Getting Your Information”
If you see a red banner saying “There was an error getting your information”:
This usually means a specific widget (like your Degree Plan or Financial Aid tab) is down, but the rest of the portal works.
Workaround: Use direct links to bypass the dashboard.
Courses:
https://my.wgu.edu/coursesEmail:
https://mail.google.com/a/wgu.edu(Access your student email directly via Gmail).Assessments:
https://my.wgu.edu/coaching/assessment-center
Also Read : humana.nationsbenefits.com/activate Card
3. Mobile App Alternative
If the desktop site is failing, open the WGU Mobile App on your phone.
The app uses a different login gateway. Users often report the app works perfectly even when the website is throwing 500/502 errors.
4. Still Locked Out?
If none of the above works, your account specifically might need a reset.
WGU IT Service Desk:
Phone: (877) 435-7948
Hours: Mon–Fri 6am–10pm MT / Sat–Sun 10am–7pm MT.
Note: There is often a wait time during the last week of the month (End of Term rush).
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