Following a recent cybersecurity incident, WestJet has been communicating with affected customers. The primary email address used for this response is:
- WestJetCyberResponse@m.cyberscout.com
It is important to note that this email address has been confirmed as legitimate by WestJet and is from a third-party partner, Cyberscout (a division of TransUnion), that the airline is using to provide identity theft and monitoring services.
For general privacy-related inquiries, WestJet’s official privacy email address is:
- privacy@westjet.com
Official Cybersecurity Updates
WestJet has published a dedicated page for guest updates related to the June 2025 cybersecurity incident, with FAQs and ongoing advisories. However, this page doesn’t list a contact email for cyber-related issues.
Known Emails & Where to Proceed
• Media Inquiries
media@westjet.com is available for press or media-related communication, as referenced in Reddit discussions regarding feedback or concerns about in-flight services.
• Guest Feedback or Complaints
guestfeedback@westjet.com is cited on Reddit as the go-to address for general guest feedback or complaints (though not specifically cyber-related, it’s a useful starting point to escalate your concern).
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What You Should Do
Email both addresses with a clear subject line and concise details of your concern—especially if you’ve encountered suspicious activity or believe your personal data has been affected:
media@westjet.comguestfeedback@westjet.com
In your message, request referral to the appropriate cybersecurity incident response team if your issue pertains to security or data privacy.
If unsolicited communication is involved (like phishing messages, spoofed emails), consider forwarding that suspicious message to WestJet’s feedback email and your own email provider’s abuse helpline.
Quick Summary Table
| Email Address | Purpose |
|---|---|
| media@westjet.com | Media-related inquiries and press |
| guestfeedback@westjet.com | General guest feedback or complaints |
If you have concerns about a specific email you received, or for any other cybersecurity-related questions, it’s always best to be cautious. You should:
- Do not click on any links in the email.
- Instead of clicking a link, manually type the official website address into your browser.
- Check the sender’s email address carefully for any spelling errors or subtle changes that might indicate a phishing attempt.
- Contact WestJet directly through their official customer service channels (phone or website) to verify the communication.
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