Following a recent cybersecurity incident, WestJet has been communicating with affected customers. The primary email address used for this response is:
- WestJetCyberResponse@m.cyberscout.com
It is important to note that this email address has been confirmed as legitimate by WestJet and is from a third-party partner, Cyberscout (a division of TransUnion), that the airline is using to provide identity theft and monitoring services.
For general privacy-related inquiries, WestJet’s official privacy email address is:
- privacy@westjet.com
Official Cybersecurity Updates
WestJet has published a dedicated page for guest updates related to the June 2025 cybersecurity incident, with FAQs and ongoing advisories. However, this page doesn’t list a contact email for cyber-related issues.
Known Emails & Where to Proceed
• Media Inquiries
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media@westjet.com is available for press or media-related communication, as referenced in Reddit discussions regarding feedback or concerns about in-flight services.
• Guest Feedback or Complaints
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guestfeedback@westjet.com is cited on Reddit as the go-to address for general guest feedback or complaints (though not specifically cyber-related, it’s a useful starting point to escalate your concern).
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What You Should Do
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Email both addresses with a clear subject line and concise details of your concern—especially if you’ve encountered suspicious activity or believe your personal data has been affected:
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media@westjet.com -
guestfeedback@westjet.com
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In your message, request referral to the appropriate cybersecurity incident response team if your issue pertains to security or data privacy.
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If unsolicited communication is involved (like phishing messages, spoofed emails), consider forwarding that suspicious message to WestJet’s feedback email and your own email provider’s abuse helpline.
Quick Summary Table
| Email Address | Purpose |
|---|---|
| media@westjet.com | Media-related inquiries and press |
| guestfeedback@westjet.com | General guest feedback or complaints |
If you have concerns about a specific email you received, or for any other cybersecurity-related questions, it’s always best to be cautious. You should:
- Do not click on any links in the email.
- Instead of clicking a link, manually type the official website address into your browser.
- Check the sender’s email address carefully for any spelling errors or subtle changes that might indicate a phishing attempt.
- Contact WestJet directly through their official customer service channels (phone or website) to verify the communication.
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