Here are the official Wells Fargo fraud prevention and customer service numbers, directly sourced from Wells Fargo’s security documentation:
Wells Fargo Fraud Prevention & Security Contact Numbers
Personal Account Fraud (Checking, Savings, ATM, Debit Cards): 1‑800‑869‑3557
Credit Card Fraud (Personal): 1‑800‑642‑4720
Online Services Fraud (Bill Pay, Zelle, Online Transfers, Profile Changes): 1‑866‑867‑5568
Small Business Account Fraud: 1‑800‑225‑5935
Commercial Account Fraud (US, Canada, Mexico): Dial 1‑800‑289‑3557 (800‑AT‑WELLS)
Additionally, Wells Fargo advises using the number on the back of your card or logging into the online or mobile app to contact them—especially if you’re unsure about a call’s legitimacy
How to Report Suspicious Communications
| Scenario | Action / Number to Use |
|---|---|
| You clicked a suspicious link or opened an attachment | Call 1‑866‑867‑5568 |
| You shared account or personal information | Call 1‑800‑869‑3557 |
| You didn’t respond but received phishing via text/email | Forward it to reportphish@wellsfargo.com |
| You received a suspicious call without responding | Email details to reportimposter@wellsfargo.com |
Real User Reports & Scam Insights
Spoofing Warning: Scammers increasingly spoof legitimate Wells Fargo numbers—even recognized ones like 1‑800‑642‑4720—so inbound calls from those numbers are not necessarily legit. Wells Fargo notes that they typically do not initiate calls from their main customer service line.
Red Flags to Watch For:
Urgent tone or immediate action requests.
Asking for PINs, passwords, or one-time codes.
Requests to transfer funds (especially via Zelle) to “secure your account”.
Final Takeaway
Use these trusted Wells Fargo numbers for different fraud types:
Personal Account Fraud: 1‑800‑869‑3557
Credit Card Fraud: 1‑800‑642‑4720
Online Products (Zelle, Bill Pay, Online Banking): 1‑866‑867‑5568
Small Business Fraud: 1‑800‑225‑5935
Commercial Fraud (Business): 1‑800‑289‑3557
Always hang up on unsolicited calls, never share sensitive info, and reach out using verified numbers—particularly those displayed physically on your card or via official channels in your online or mobile Wells Fargo account.
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