Wells Fargo Fraud Line | Fraud Department Number

Wells Fargo uses several phone numbers for reporting fraud, depending on the type of account or suspicious activity. Here are the key Wells Fargo fraud reporting numbers:

Type of Fraud

Phone Number

Availability

Personal Accounts (Checking, Savings, Debit/ATM Card Fraud, Identity Theft)1-800-869-3557 (1-800-TO-WELLS)24 hours a day, 7 days a week
Credit Card Fraud (Unauthorized Activity, Lost/Stolen Card)1-800-642-472024 hours a day, 7 days a week
Online/Digital Fraud (Suspicious activity involving Wells Fargo Online, Zelle, Bill Pay, or if you clicked a link/shared an access code)1-866-867-556824 hours a day, 7 days a week
Small Business Accounts (Checking/Savings)1-800-225-5935

Tip: If you are a credit card customer, you can also use the number printed on the back of your card.

If you suspect you have been the victim of a phishing scam (email or text) but did not respond or click a link, you can forward the message to: reportphish@wellsfargo.com

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Here is a breakdown of what to check Spam:

1. Check Your Personal Email’s Spam Folder

This is the most common reason you miss a Wells Fargo email notification.

  1. Open your personal email account (Gmail, Outlook, etc.).
  2. Look for your Spam or Junk Email folder in the navigation menu.
  3. Search the spam folder for messages from Wells Fargo.

To prevent this from happening again:

  • Add the Wells Fargo email address alerts@notify.wellsfargo.com (or the specific address the message came from) to your email account’s contacts or “Safe Sender” list.

2. Check the Wells Fargo Message Center

All legitimate, official Wells Fargo messages are guaranteed to be in your Message Center, which is your secure inbox within online banking.

  1. Sign on to Wells Fargo Online or the Wells Fargo Mobile App.
  2. Look for the Message Center (often an envelope icon or a link in the main menu).
  3. Review your inbox there. If the message or alert was sent, it will be here.

3. Check Security Alerts

If you are expecting an alert (e.g., for a transaction) but didn’t receive it, verify your alert settings:

  1. Sign on to Wells Fargo Online.
  2. Go to Manage Alerts.
  3. Verify that your correct email address and mobile phone number are selected as delivery options for the type of alert you are missing.

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