Based on current status reports for November 21, 2025, there is no widespread outage reported for the Wells Fargo app. If it is not working for you, the issue is likely isolated to your device, internet connection, or a specific account flag.
Here are the steps to get it working again:
1. Quick Fixes (Try These First)
Switch Your Connection: If you are on Wi-Fi, turn it off and try logging in using Cellular Data (or vice versa). Banking apps often block connections from public or unstable Wi-Fi networks for security.
Check for Updates: Open your App Store (iOS) or Google Play Store (Android). If there is a button that says “Update” next to Wells Fargo, click it. Outdated security certificates will prevent the app from loading.
Restart Your Phone: This is often necessary to clear the temporary cache that secures your banking session.
2. Troubleshooting Specific Errors
“System Temporarily Unavailable”: This is a generic error that often clears up if you wait 10–15 minutes.
Biometric (FaceID/Fingerprint) Failure: If FaceID fails, cancel it and manually type your password. If you recently changed your password on a computer, the app may still be trying to use the old credential stored in your biometrics.
Third-Party App Issues: If you are trying to connect Wells Fargo to a budgeting app (like YNAB, Rocket Money, or Fidelity), note that there were reports yesterday (Nov 20) of connection failures with external aggregators. This is an issue with the linking service, not the Wells Fargo app itself.
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3. Alternatives if You Need Access Now
If the app is completely stuck, try these methods to access your funds immediately:
Mobile Browser: Open Safari or Chrome and log in directly at wellsfargo.com. This typically works even when the app is glitching.
Phone Banking: You can check balances and verify transactions by calling their 24/7 automated line at 1-800-869-3557.
Note: If you cannot log in on the website either, your account may have been locked for security reasons. In this case, you will likely need to call their fraud department at 1-800-642-4720 to unlock it.
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