Virgin Internet Not Working

Since this is likely a problem specific to your line or equipment, follow these steps to get back online:

1. The “Traffic Light” Check (Hub Status)

Look at the light on the front or side of your Virgin Media Hub. This is the fastest way to diagnose the problem:

Solid White: The Hub thinks it is online. If you can’t connect, the issue is likely your device (phone/laptop) or the Wi-Fi signal, not the internet connection itself.
Flashing Green: It is downloading a software update. Do not touch it. Wait 5–10 minutes.
Solid Red: This is a hardware or cable fault. Check that the white coaxial cable (the thick round one coming from the wall) is screwed in tightly at both ends. It often works loose during cleaning or movement.
Flashing Red: This often indicates a local service disruption or telephone line issue.

If the light is weird or you just have “No Internet”:

Turn the Hub off at the wall socket (or pull the black power brick out).
Wait a full 60 seconds.
Plug it back in and wait 5 minutes for it to reboot. (It takes longer than you think to reconnect to the fibre network).

Since there is no national outage, there might be a local cabinet fault (e.g., roadworks cut a cable on your street).

Check here: Virgin Media Service Status Page
You will need to sign in or enter your postcode. This will tell you instantly if engineers are already working on a fix in your neighborhood.

“Connected, No Internet”: If your device connects to Wi-Fi but has no data, “Forget” the network in your Wi-Fi settings and rejoin it using the password on the bottom of the Hub.
DNS Error: Occasionally Virgin’s DNS servers hang. You can try changing your device’s DNS settings to Google (8.8.8.8) or Cloudflare (1.1.1.1) to bypass Virgin’s directory.

If the Hub light is Solid Red and you’ve checked the cables, you likely need an engineer.