Verify PSN Account : Sign in to PlayStation Network (PSN) on a PlayStation 5 Console

Verify PSN Account : Sign in to PlayStation Network (PSN) on a PlayStation 5 Console

When you sign in to PlayStation™Network (PSN) on a PlayStation®5 console or PlayStation®4 console with 2SV active, you are asked to:

  1. Enter your account password and sign-in ID (email address).
  2. Enter the verification code from your authenticator app or the SMS that was sent to your registered mobile phone number.*
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*The verification code is valid for 10 minutes after your sign-in attempt. If your code has expired, select Resend Code from the sign-in screen to receive a new code.

2SV on PS3 consoles and PS Vita

When 2SV is activated*, a player signing in on a PS3 console or PS Vita/TV system for the first time will be asked to:

  1. Enter their account sign-in ID (email address).
  2. Enter the Device Setup Password, instead of the usual account password.

When to use 2-step verification

Accounts usually remain signed in. However, you will be sent a verification code if:

  • you are signing in for the first time after switching on 2SV,
  • you manually sign out of PlayStation Network and want to sign back in,
  • you reset your account password,
  • you change your sign-in ID (email address) or online ID.

How to set up 2-step verification and record backup codes

Web browser: set up 2SV

  1. Sign in to Account Management on a connected device and select Security.
  2. Next to 2-step Verification Status, select Edit Activate Continue.
  3. Select how you’d like to receive the verification code: Authenticator App or Text Message:

    Authenticator app

    Open an authenticator app on your mobile device and scan the QR code. If the QR code fails, copy and paste the alphanumeric code. You’ll see a verification code in the app.

    Text message

    Enter a mobile number or select an existing one—you’ll be sent a verification code.

  4. Enter the verification code.
  5. Record your Backup Codes.

PS5 console: set up 2SV

  1. Go to Settings Users and Accounts > Security 2-Step Verification.
  2. Select  Activate  to switch on 2SV.
  3. Select how you’d like to receive the verification code: Authenticator App or Text Message:

    Authenticator app

    Open an authenticator app on your mobile device and scan the QR code. If the QR code fails, copy and paste the alphanumeric code. You’ll see a verification code in the app.

    Text message

    Enter a mobile number or select an existing one—you’ll be sent a verification code.

  4. Enter the verification code.
  5. Record your Backup Codes

2SV backup codes

How to find your 2SV backup codes

If you lose access to your 2SV mobile number, a backup code will let you access your account. Without these codes, you will need to verify your identity to recover your account.

  1. Go to Account Management on a connected device and select Security.
  2. Select Backup Codes. Store the backup codes in a safe place.

How to turn off 2-step verification

Select a device below to turn off 2-step verification.

Web browser: turn off 2SV

  1. Sign in to Account Management on a connected device and select Security.
  2. Next to 2-step Verification Status, select Edit Deactivate.

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