Based on current reports and the date (Sunday, November 30, 2025), here is the likely reason why the VA app is not working for you, along with steps to fix it.
1. Most Likely Cause: Weekend Maintenance
It is currently the weekend following a major holiday (Thanksgiving) and near the end of the month. The VA frequently performs system updates during this time.
Current Status: Many veterans report app instability or “down” status on weekends, particularly late Saturday night into Sunday morning.
Specific Outage Warning: There is a confirmed scheduled outage today, November 30, 2025, specifically for the “My Documents” feature from 3:00 PM to 7:00 PM ET. If you are trying to access documents, this is why.
2. Did you use “DS Logon”? (Important Change)
If you haven’t logged in recently, you might be affected by a permanent change.
What happened: As of November 18, 2025, the VA removed the DS Logon option.
The Fix: You must now sign in using ID.me or Login.gov. If you try to use the old DS Logon method, it will not work.
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Troubleshooting Steps
If you are using the correct login and it’s still failing:
Try the Website: The mobile app often glitches while the main website works. Open a browser on your phone or computer and try logging in at VA.gov.
Update the App: Ensure you have the latest version of the “VA: Health and Benefits” app. There was a recent update (version 2.64.0) released just a few days ago to fix bugs.
Clear Cache (Android): If on Android, go to Settings > Apps > VA Health and Benefits > Storage > Clear Cache.
Wait it out: If you get a generic “System Unavailable” error, it is likely temporary server maintenance. Try again in 2–3 hours.
Who to Call for Help
If you are still stuck and need immediate access (e.g., for a medical appointment or critical letter), contact the MyVA411 main information line:
Phone: 800-698-2411 (Select option 0 for technical support)
Hours: Available 24/7
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