USCIS Login Account Not Working | USCIS Website Down

Login.gov, which handles the secure sign-in for USCIS accounts, is currently undergoing scheduled maintenance and experiencing a partial outage specifically affecting Identity Verification.

1. Current Status: Active Maintenance

Login.gov, which handles the secure sign-in for USCIS accounts, is currently undergoing scheduled maintenance and experiencing a partial outage specifically affecting Identity Verification.

• Impact: If you are trying to log in and are getting stuck at the verification step (receiving a code or verifying your identity), this is the cause.

• Timeframe: Maintenance windows were scheduled for today, December 5.

• Recommendation: Wait 2–3 hours and try again. This is likely a server-side issue that you cannot fix on your end.

2. Troubleshooting (If Maintenance isn’t the issue)

If the maintenance window has passed and you still cannot log in, try these steps in order:

A. The “Stuck Loop” Fix

USCIS security features often “loop” users back to the homepage without logging them in.

1. Clear Cache & Cookies:

   • Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) in your browser.

   • Select “Cached images and files” and “Cookies”.

   • Set the time range to “All time”.

2. Use Incognito/Private Mode:

   • Open a new Incognito window (Ctrl + Shift + N) and navigate directly to my.uscis.gov.

B. “Account Locked” Message

• Rule: If you entered your password incorrectly too many times, your account is locked for 20 minutes. Do not try again during this time; every attempt resets the timer.

• Hard Lock: If you see a message about a “security lock” requiring manual intervention, you must email USCIS support. Warning: This manual reset currently takes 10–14 business days.

C. Verification Code Issues

• If you are not receiving the 2-factor authentication code (SMS/Email), check if you have a Backup Code saved from when you created the account. You can use this in place of the SMS code.

• Note: Email codes can sometimes take up to 15 minutes to arrive during high-traffic times.

Also Read : GCash App Maintenance Today

3. Who to Contact

• For Login Issues (Password/2FA): You must contact Login.gov support, not USCIS. USCIS agents cannot reset passwords.

  • Login.gov Contact Page

• For “Case Status” only: If you just need to check a case status and don’t need to view documents, use the Case Status Online tool which does not require a login—just your receipt number.