If you are having trouble logging in Universal Credit system, it is likely a local issue with your device or connection, or a temporary glitch with the specific page you are trying to access.
Troubleshooting Steps
Clear your browser cache and cookies: This is the most common fix for GOV.UK login loops.
Try a different browser or device: If you are on a phone, try a laptop (or vice versa).
Check your internet connection: Ensure you aren’t using a public Wi-Fi network that might block secure government sites.
Wait 15 minutes: Sometimes the system undergoes brief maintenance that isn’t officially announced.
Also Read : Where Winds Meet Maintenance
If you still can’t log in:
You can contact the Universal Credit helpline for assistance. They can sometimes help you check your journal or payments over the phone if the website is not working for you.
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
Hours: Monday to Friday, 8am to 6pm
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