As of today, February 25, 2026, there aren’t any major global outages reported for the TUI app, but there have been recent localized IT issues (specifically affecting systems in India and some European routes last week) that might still be causing some lingering “glitches.”
If you’re seeing a blank screen or an error message like “Sorry, we can’t find this booking,” here is a quick checklist to get it running:
🛠️ Quick Fixes to Try First
Check for an Update: Developers released a patch around February 16, 2026. If you haven’t updated in the last week, head to the App Store or Google Play Store.
Toggle Airplane Mode: Sometimes a quick “handshake” reset with your network helps. Switch it on for 10 seconds and then off again.
Clear Cache (Android Only): Go to Settings > Apps > TUI > Storage and tap Clear Cache. This often fixes “stuck” loading screens without deleting your login info.
The “Hard” Restart: Force close the app entirely (swipe it away from your open apps) and restart your phone.
🚩 Known Issues & Alternatives
Booking Types: Keep in mind that certain bookings—like Cruises, Ski Holidays, and Group Trips—sometimes don’t show up correctly in the main app interface.
Web Access: If the app is completely unresponsive, you can usually access the same details via the TUI Manage My Booking page on a mobile browser.
Direct Support: If you’re stuck at a login screen or getting a persistent error, you can email their mobile team directly at mobilesupport@tui.co.uk.
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Customer Support
If you need to contact TUI’s UK customer service regarding your app issues or a booking, there are several dedicated lines depending on your specific needs.
📞 Primary UK Contact Numbers
General Enquiries & Bookings: 0203 451 2688
Technical App Support: While there isn’t a direct “app-only” phone line, the general number above handles technical issues. You can also email mobilesupport@tui.co.uk.
Emergency Hotline (Travel Abroad): +44 203 830 3111 (Use this if you are currently traveling and the app isn’t showing your boarding pass or transfer info).
Assisted Travel: 0800 145 6920 (Freephone for accessibility requirements).
⏰ UK Opening Hours (GMT)
| Day | Hours |
| Monday – Friday | 9:00 AM – 7:00 PM |
| Saturday | 9:00 AM – 5:00 PM |
| Sunday | 10:00 AM – 5:00 PM |
✉️ Digital Alternatives
If the phone lines are busy, TUI UK is quite active on these channels:
Live Chat: Available on the TUI UK Contact Page during the opening hours listed above.
Text Support: You can text 80247 (UK networks only; standard rates apply).
Email: serviceuk@tui.com for general feedback or non-urgent issues.
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