Zoom Error Code 13224 often indicates a violation of Zoom’s Terms of Service, such as suspicious account activity or a restriction on your email account, requiring you to contact Zoom support for resolution.
Troubleshooting steps may involve contacting Zoom support, checking your firewall, network settings, or even changing your email if it’s restricted.
ℹ️ What is Zoom Error Code 13224?
Users report seeing “Unable to Join the Meeting. Error Code: 13224” when trying to start or join a meeting.
Zoom community moderators (and Zoom’s own page) direct users to a Zoom support article on error 13224, but that article states it “cannot provide a comprehensive solution”.
Some community users believe the error is tied to restrictions on the Zoom account, possibly for violating Zoom’s Terms of Service (specifically Section 8(iv) in one user’s claim).
Several users mention that the error occurs only with one particular Zoom account (while another account on the same device works fine).
So, this error appears to be account-specific and possibly related to policy or moderation restrictions by Zoom rather than a purely technical glitch in your device.
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🛠 Potential Fixes & Workarounds
Because Zoom’s support literature offers limited solutions for this, resolving it often requires a combination of account-level and technical steps. Here are things you can try:
| # | Action | Why it might help |
|---|---|---|
| 1 | Contact Zoom Support | Since the error seems tied to your Zoom account’s status, Zoom support is likely the only one who can remove any restrictions. Be sure to provide the error code, the email/account in use, and relevant screenshots. |
| 2 | Try using a different Zoom account | If another Zoom account works on the same device, that confirms the problem is specific to your original account. |
| 3 | Delete / Terminate the current Zoom account, then re-create | Some sources in non-English guides suggest deleting the account (Terminate My Account) and then signing up again. Use with caution, especially if you have paid subscriptions or data you don’t want to lose. |
| 4 | Clear app data, reinstall Zoom | Sometimes account cache or configuration corruption could make the app show the error. Uninstall Zoom (or clear app data), reboot, then install a fresh copy. |
| 5 | Use Zoom Web / PWA / Browser | If the desktop/mobile app is giving error 13224, try joining/starting via the Zoom Web interface (browser) to see if that bypasses the restriction. Some users reported differences when using the “PWA” version. |
Important Notes
For users with LICENSED or business accounts, do not delete the account immediately—contact Zoom or the reseller for recovery and support.
Review Zoom’s terms of use to ensure compliance and avoid future account blocks.
Zoom error code 13224 is commonly associated with account restrictions or violations of Zoom’s user guidelines, so contacting Zoom support is often the final step if user-side troubleshooting does not resolve it
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