The error message “This Platform ID is Associated with Another Account” is a common issue with Gearbox’s SHiFT service, which is used for games like Borderlands and Tiny Tina’s Wonderlands.
It means that the gaming platform you are trying to link (e.g., Steam, PlayStation Network, Xbox Live) is already connected to a different SHiFT account.
This often happens if you’ve created a second, forgotten, or alternate SHiFT account in the past.
The SHIFT system allows users to:
Redeem SHIFT codes for in-game rewards (e.g., Golden Keys)
Cross-play and cross-save between platforms (in supported games)
Link multiple gaming platform accounts (e.g., Steam, Epic, Xbox, PSN).
✅ How to Fix It
Here are steps you can try:
🔍 1. Log into the Original SHIFT Account (If You Know It)
Log in using the account you think you used before.
Click your username > Settings > Linked Accounts
If your platform (e.g. Xbox, PSN) is listed there:
You can unlink it and then re-link it to your new account (after a short delay, if any).
🧠 2. Can’t Remember the Original Account?
Try:
Searching your email(s) for:
SHIFT,Gearbox, or2K
Using the password reset option on SHIFT:
Checking old game saves or platform accounts that might still be logged in.
🛠 3. Contact Gearbox Support
If you can’t access the old account, you’ll need help from support:
Submit a ticket at: https://gearboxsoftware.zendesk.com
Include:
Your platform username (e.g., Xbox Gamertag, PSN ID, Steam ID)
A screenshot of the error if possible
Any emails you used for SHIFT before
They can manually unlink the old account, but you’ll need to verify identity.
Also Read : YouTube Music there was a Problem with the Server 400 Fix
⚠️ Heads-Up
SHIFT does not allow linking the same platform to more than one account at a time
Some in-game progress (like SHiFT rewards or Golden Keys) may be tied to the original account, not the platform, so you may lose those if you switch accounts.
Be the first to comment