The TFI app, specifically the TFI Live app that provides real-time information on the Transport for Ireland network, can stop working or have issues due to several common reasons.
Troubleshooting steps
Troubleshooting steps to fix the “TFI app not working” problem include:
Make sure the app is updated to the latest version by checking for updates in the app store.
Clear the app cache (on iOS devices, this involves offloading the app via settings and reinstalling it).
If clearing cache doesn’t help, uninstall and then reinstall the app.
Verify that the device has a stable internet connection as the app relies on real-time data.
Sometimes system or server issues on the TFI side can cause disruption, so checking official channels or contacting TFI support may be necessary.
User feedback notes that the app can sometimes show incorrect or delayed information, buses disappearing on the map, or failures in live tracking, indicating occasional backend or data synchronization problems beyond just the app itself. Alternative options like Google Maps or third-party apps may sometimes offer better journey planning accuracy.
If the problem is related to account activation or email verification in the TFI Go app, requesting a new activation link or contacting support helps resolve that issue.
For specifics, there’s a video tutorial with solutions like updating, clearing cache, and reinstalling the app to fix TFI Live app problems on iOS and Android.
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How to troubleshoot TFI Live App connection issues
To troubleshoot connection issues with the TFI Live app, try the following steps:
Update the app: Make sure the TFI Live app is updated to the latest version from the App Store or Google Play Store to fix any bugs or compatibility issues.
Clear app cache (mainly for iOS): Go to device Settings > General > iOS Storage, find the TFI Live app, then “Offload App” to clear cache and reinstall without losing user data.
Reinstall the app: If clearing cache doesn’t help, uninstall the app completely and reinstall it fresh. This often resolves corrupted files and app glitches.
Check internet connection: Verify that the device has a stable internet connection (Wi-Fi or mobile data). Connection issues are often because of poor or unstable network.
Restart device: Sometimes simply restarting your phone or tablet can resolve temporary app connection problems.
Check for system outages: Occasionally, server-side issues with TFI can affect the app’s live data. Check official social media or TFI Help Centre for announcements.
Ensure device time and date are correct: Incorrect device time can sometimes cause syncing issues.
These steps have helped many users resolve TFI Live app connection and functionality issues. If problems persist, contacting TFI support may be needed.
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