Telus Prepaid Activate : How do I activate my Telus account?

Telus Prepaid Activate :

With My TELUS, you can manage all of your TELUS mobility services online and in the My TELUS app.


Log in to the My TELUS app for any of the following activities:

  • View your monthly bill and past bills, make online payments and set up payment arrangements or pre-authorized payments
  • Monitor monthly data, voice and text usage across all the devices on your account
  • View your rate plan details. Change your plan if you need more monthly data
  • Add/remove your monthly add-ons for services like international long distance calling and texting. Purchase one-time data top-ups and Fast Passes if you need more data before the end of your billing cycle
  • Travelling outside Canada? Confirm travel coverage for your devices and learn how to use your device while travelling
  • Update your address, change your phone number, swap your SIM card and make other account changes

Set up your SIM card

Telus sim

If you’re looking to transfer your phone number, see the section above. If you already have or you don’t need to, you can continue setting up your SIM card following the steps below.


  1. Turn off your device
  2. Locate the SIM card slot on your device (for assistance, visit device specific tutorials)
  3. Insert your new TELUS SIM
  4. Turn on your device and complete the automatic activation (if you don’t have a data plan, you may need to connect to Wi-Fi to finish the activation)
  5. Restart your device once you are done


  1. Turn on your new device
  2. Connect to Wi-Fi (if you don’t connect to Wi-Fi, the eSIM download will fail)
  3. Follow the on-screen instructions and select SIM-free setup
  4. Scan the QR code on the TELUS eSIM voucher with the phone’s camera
  5. Restart your device
  6. If you have any issues, visit the eSIM voucher support page

Your first bill

Your first bill will be different from the bills you’ll receive in the future. Like all service providers, TELUS bills one month in advance. As a result, your first bill will include:

Regular monthly recurring charges for plans and add-ons for next full month. For example:

  • Peace of Mind Connect Unlimited: $75
  • Monthly TELUS Easy Payment: $33

Partial charges from activation date to the end of bill cycle. Partial charges will only appear on your first bill, or if you change plans and add-ons. For example:

  • Partial charge: $44.35

One time service fee. For example:

  • Connection fee: $40

Bill credits for promotions may take up to 2 billing cycles to appear.

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