The phone number for contacting Synchrony Bank’s Fraud Department is 1-866-834-3205. This number can be used to alert Synchrony Bank if you suspect fraud or identity theft on your account.
After calling, a team member assists with opening a claim and may send a Fraud Investigation Form to complete. The investigation process can take up to 60 to 90 days depending on the case.
To get immediate help from Synchrony Bank’s Fraud Department, call their dedicated fraud line at 1-866-834-3205. This is the official number to report suspected fraud or identity theft related to your Synchrony Bank accounts or cards.
A representative will assist in opening a fraud claim and guide through the next steps, including possibly sending a Fraud Investigation Form for completion. Acting quickly can help minimize damage and secure your account.
How to report suspected Synchrony phishing or smishing messages
To report suspected Synchrony Bank phishing or smishing (SMS phishing) messages, follow these steps:
Do not click on any links or respond to the suspicious message.
Take a screenshot or save the message for your records.
Forward the suspicious SMS to 7726 (SPAM), a free service used by major mobile carriers in the US to help block similar messages.
Report the phishing attempt directly to Synchrony Bank by calling their official fraud number at 1-866-226-5638.
If the phishing attempt came via email and is not from authorized Synchrony Bank email addresses such as customer.service@mail.synchronybank.com or consumerbanking@e.synchronybank.com, do not click any links and report it to the bank as well.
You can also report the phishing attempt to federal authorities like the Federal Trade Commission (FTC) or FBI’s Internet Crime Complaint Center (IC3).
On your phone, block the sender number to prevent further messages.
If using an iPhone, forward the message to Apple at reportphishing@apple.com.
Following these steps helps protect your accounts and contributes to fighting phishing scams effectively
Also Read : Bank of America Scam Calls | How to Spot it
What information should I have ready when calling fraud department
When calling the fraud department, it is important to have the following information ready for a smooth and effective report:
Full name, spelled correctly.
Mobile phone number.
Nearest police station or law enforcement contact for investigation.
District or locality of residence.
Name of the bank where the fraudulent transaction occurred.
Exact amount debited or lost in the fraudulent transaction(s), with breakdown if multiple.
Account number, UPI ID, or mobile wallet ID from which money was taken.
Transaction IDs or reference numbers from SMS or email alerts related to the fraud.
A brief explanation of how the fraud occurred, including steps involved and timing.
Keeping the details simple but informative and staying calm when reporting can help expedite the fraud investigation process effectively.
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