support.roku.com Cancel Subscription : How to unsubscribe or for a subscription for Roku
Roku Subscriptions renew automatically until you turn off auto-renew and unsubscribe. If you’ve subscribed to a paid or premium subscription through Roku Pay or through The Roku Channel, you can turn off auto-renew and cancel the subscription at any time.
You’ll continue to have access to your subscription until the end of your current billing period, and will not be charged moving forward. Free subscription trials must be cancelled before the free trial period ends to avoid recurring subscription charges.
Note that if you have subscriptions to Netflix, Hulu, Apple TV, Prime Video, or other streaming services that are not managed or billed through Roku, you need to contact those service providers directly to cancel your subscription.
How to turn off auto-renew and cancel subscriptions on your computer or mobile device
To turn off auto-renew and cancel subscriptions purchased with Roku Pay or through The Roku Channel, go to Manage your subscriptions in your Roku account.
- Sign in to your Roku account
- Select Manage your subscriptions
- Select the channel or subscription under Active subscriptions
- Select Turn off auto-renew
- Choose a cancellation reason to complete the process and select Continue to cancel
How to turn off auto-renew and cancel channel subscriptions on your Roku streaming device
Channel subscriptions purchased through Roku can also be cancelled on your Roku streaming device.
- Press Home
on your Roku remote - Highlight the channel you want to cancel
- Press Star on your remote to open the options menu
- Select Manage subscription
- To unsubscribe, select Cancel subscription
- To confirm, select Cancel subscription
- Select Done
on your Roku remote
on your remote to open the options menuAfter you cancel, you’ll continue to have access to all the premium features that come with a Roku Smart Home Subscription until the billing period ends, as well as access to any stored cloud recordings for up to 14 days after the billing period ends. Without a subscription, cameras and doorbells can be used with their free features. If you change your mind about canceling, go to Manage Subscriptions > Resubscribe.
How to turn off auto-renew and cancel a Roku Smart Home Subscription
- Sign in to your Roku account
- Select Manage your subscriptions
- Select Roku Smart Home Subscription under Active subscriptions
- If you have both a camera plan and a Pro Monitoring plan, select Manage subscription under the plan you want to cancel. You’ll need to cancel your plans separately, so be sure to repeat these steps for each one.
- If you’re cancelling a subscription for individual cameras/doorbells, uncheck all devices
- Uncheck all cameras and doorbells
- Review your changes and select Turn off auto-renew
You’ll have access to all the Roku Smart Home Subscription features for the remainder of your billing period. For example, if you subscribe to a monthly plan on January 1 and cancel it on January 15, you’ll have access to the subscription until January 31. If you purchase an annual subscription on January 1 and cancel it on January 31, you’ll still have access to your subscription until December 31.
About subscription billing periods
When you cancel a subscription you’ll be able to use it until the end of the current billing period. Subscriptions must be canceled before the next billing period begins to avoid additional charges. For example:
- If you buy an annual subscription on January 1 for $99.99 and decide to cancel your subscription on July 1, you’ll have access to the subscription until December 31. You won’t be charged another yearly subscription of $99.99 the following January 1.
- If you buy a monthly subscription on January 1 for $12.99 per month and decide to cancel your subscription on July 1, you’ll have access to the subscription until July 31. You won’t be charged a monthly fee of $12.99 on August 1.
