support.apple.com/iphone/restore : Restore screen on your iPhone, iPad, or iPod touch

support.apple.com/iphone/restore : Restore screen on your iPhone, iPad, or iPod touch

If you see the Restore screen on your iPhone, iPad, or iPod touch, learn what to do.

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Connect to Your Computer screen

Restart your device

If you see the Restore screen:

1. Connect your device to your computer using the cable that came with your device. Don’t disconnect your device from your computer.

2. Restart your device:

    • iPad models without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until the device restarts. If you’re not sure, see which buttons you need to press to restart your iPad.
    • iPhone 8 or later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
    • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until you see the Apple logo.
    • iPad models with a Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until you see the Apple logo.

Reinstall iOS or iPadOS

If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:

1. On your Mac, make sure that you’ve installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you’ve installed the latest version of iTunes.

2. Make sure that your device is still connected to your computer. You should see this message: “There’s a problem with the [your device name] that requires it to be updated or restored.”

3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data. Don’t disconnect your device from your computer until the update finishes.

Update the software on your Mac or PC

If you see error 10, your iOS device may have a newer version of iOS than is supported by your computer. You’ll need to update the software on your Mac or iTunes on Windows before you can update or restore your iOS device.

macOS 10.11 and later:

  1. Disconnect and then reconnect your iOS device to your computer. You may need to unlock your iOS device before it is recognised by your Mac.
  2. When you see a message that says a software update is required to connect to your iOS device, click Install to download and install the software so your Mac can update or restore your iOS device.

Make sure your device can communicate with Apple servers

If you see error 1671, your computer is downloading necessary software. Wait for the download to finish, then try again.

If you see one of the errors below, your computer may not be able to connect to Apple servers or your iPhone, iPad or iPod touch:

  • 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200
  • “There was a problem downloading the software.”
  • “The device isn’t eligible for the requested build.”

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