If you’re encountering a “Supercell Store internal server error”, Wait a bit and try again—this might be a temporary issue. Many players reporting errors like this have found the root cause linked to FastSpring’s backend.
Here’s what might be going on—and how you can try to resolve it:
What’s Likely Causing It?
Payment Processor Glitch (FastSpring)
Supercell’s in-game purchases are handled through a third-party payment processor named FastSpring. Many players reporting errors like this have found the root cause linked to FastSpring’s backend.
“The issue has been resolved by FastSpring.”
Widespread Reports and Temporary Fixes
Multiple user reports across games (Clash of Clans, Brawl Stars, etc.) reveal that this problem often affects many users simultaneously and may be resolved by the service provider in a short time.“This could be a bug … They said the issue fixes by itself and most of the players are ‘solving’ the issue just by trying again after some time.”
Device or Region-Specific Issues
Users note differences by device or region:
One player said purchases worked on PC but not on mobile.
Others pointed out that overseas purchase blocks by banks or anti-fraud filters might also be interfering.
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What You Can Try
| Step | What to Do |
|---|---|
| 1. Try Again Later | The issue often resolves itself within a few hours to a few days. |
| 2. Contact FastSpring Support | Many users have had success by emailing them—some even received compensation like bonus gems. |
| 3. Change Device or Platform | Switching from mobile to PC (or vice versa) has worked for some users. |
| 4. Check with Your Bank | Ensure they’re not blocking international or digital payments. |
What Users Are Saying
“I finally fixed this by contacting FastSpring support … they reached out to me super quickly and managed to get everything working properly in just a few days.”
“I tried different payment methods, waiting for 2 days, clearing cache, incognito mode, using different devices… Supercell support says it’s with the external service provider.”
“I called my bank—they confirmed there was no issue on their side.”
Summary & Quick Plan
Wait a bit and try again—this might be a temporary issue.
Contact FastSpring support directly and detail the error.
Try toggling devices or platforms—e.g., switch from your phone to a PC.
Double-check with your bank to rule out payment blocks or fraud filters.
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