A SunPass toll text scam involves fake messages from unknown numbers, claiming you owe for an unpaid toll and directing you to a fraudulent link to steal your personal information or money.
To avoid this scam, do not click the link in the text, and instead, verify any outstanding tolls by logging into your official SunPass account at Sunpass.com or contacting them directly. Legitimate SunPass communications come from official sources like noreply@sunpass.com, customerservice@sunpass.com, or the text number 786727.
How to spot a SunPass text scam
Scam texts impersonating SunPass commonly try to create urgency and get you to click a link or give payment/account info. Red flags:
Unknown sender or short/suspicious phone number (not from an official SunPass channel).
Shortened/odd links (bit.ly, tinyurl, or strange domains like “sunpass‑billing[dot]com”).
Urgent language: “Your account is suspended,” “Pay now or fines,” “Immediate action required.”
Requests for payment via unusual methods (gift cards, crypto, preloaded cards) or to verify SSN/CVV.
Misspellings / bad grammar in the message.
Attachments or requests to download an app — don’t download.
Example scam texts (do not click links):
“SunPass Alert: Your account has an outstanding balance. Pay now: http://bit.ly/xxxxx”
“SunPass: Your transponder was reported stolen. Confirm identity: http://sunpass‑verify[.]info”
Also Read : (800) 317-0023 | Whois Look Up and Check SPAM Messages
What to do right now (if you received a suspicious text)
Don’t click any links.
Do not reply or call any phone number provided in the message.
Forward the text to 7726 (SPAM) — this reports the message to carriers in the U.S.
Block the sender in your phone.
Check your SunPass account directly by typing sunpass.com into your browser (do not use the link from the text). Review recent transactions and account settings.
If you used the link or entered info, follow the steps below (“If you clicked or gave info”).
If you clicked the link or entered credentials / payment info
Take these steps immediately:
Change your SunPass password and any account using the same password.
Enable two‑factor authentication (2FA) where available.
Check recent transactions on SunPass and on any linked bank/credit card — note unauthorized charges.
Contact your bank or card issuer right away to dispute fraudulent charges and consider having the card reissued.
Scan your phone or computer for malware with a reputable mobile/antivirus app. If you downloaded an app, uninstall it and scan again.
If you gave identity info (SSN, DOB) — consider placing a fraud alert or credit freeze with major credit bureaus and monitor credit reports.
Change passwords for your email and any accounts that may be connected.
How to report the scam
SunPass: Go to the official SunPass website (type sunpass.com yourself) and look for their fraud/security or customer service contact. Report the message and any suspicious charges.
Your carrier: Forward the spam to 7726 (SPAM) and also report to your carrier’s fraud team if you want.
FTC (U.S.): Report at reportfraud.ftc.gov.
IC3 (internet crimes): File a complaint at ic3.gov (especially if you lost money).
Florida authorities: Consider reporting to the Florida Attorney General’s office (search myfloridalegal.com for consumer protection reporting).
Local police: If you suffered significant financial loss, file a report with local law enforcement (they may request bank statements).
Sample message to send to SunPass (via official contact form / support email)
Subject: Possible Phishing / Fraudulent Text Impersonating SunPass.
Message: I received this SMS on [date/time]: “[paste exact message here]” from [sender number]. I did / did not click the link. Please advise if there are any unauthorized charges on my account (username or last 4 of account: XXXX) and what steps I should take. Thank you.
Extra tips to avoid future scams
Always access SunPass by typing sunpass.com into the browser or using the official app from your device’s app store.
Never pay by gift card or cryptocurrency for an account dispute.
Use a strong unique password and a password manager.
Keep your phone’s OS and apps updated.
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