Sunpass Pro Activation : https://www.sunpass.com/ Login Prepaid Toll Program
A SunPass Prepaid Account requires purchase, activation and installation of a SunPass PRO™ Portable or a SunPass Mini™ Sticker Transponder.
Introducing the All-New SunPass PRO
SunPass PRO is a portable transponder that works in Florida, Georgia and everywhere E-ZPass is accepted. SunPass PRO offers drivers the convenience of paying tolls automatically from Florida to Maine and west to Minnesota, allowing nonstop travel with just one toll account.
SunPass PRO is a product of SunPass, Florida’s Prepaid Toll Program.
How does the SunPass Prepaid Toll Program work?
A SunPass Prepaid Account requires purchase, activation and installation of a SunPass PRO™ Portable or a SunPass Mini™ Sticker Transponder. Upon activation, a minimum replenishment of $10 is required. Once activated, as your vehicle passes through SunPass® equipped lanes, the toll charges are electronically deducted from your prepaid toll account.
BENEFITS OF SUNPASS PRO
Windshield
Portable transponder that sticks to your windshield with suction cups
EZPass
Works where E-ZPass is accepted
Motorcycle
Ideal for rentals and motorcycles
Lowest toll rate
Customers will always pay the lowest toll rate in Florida
Parking
Pay for parking at airports and other locations in Florida
Travel with One Toll Account
SunPass PRO works on toll roads and most bridges in Florida plus Delaware, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Virginia and West Virginia.
Already have a SunPass transponder? It will continue to work throughout Florida, Georgia and North Carolina.
If you have an E-ZPass, there is no need to purchase a SunPass PRO. You can now use your E-ZPass to travel on toll roads in Florida.
Planning to travel outside of Florida with a vehicle that has 3 or more axles? If so, you will need to call the NC Quick Pass Customer Service Center at 1-877-769-7277 to order your 3-plus axle transponder.
Where can I use SunPass PRO™?
SunPass PRO™ works on toll roads and most bridges in Florida plus, Delaware, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Virginia, and West Virginia.
Where can I purchase a SunPass PRO™?
The SunPass PRO™ Portable Transponder can be purchased online, by phone at 1-888-TOLL-FLA (1-888-865-5352), or in person and at various convenient retail locations in Florida.
How do I install my transponder?
SunPass PRO and SunPass Mini will need to be mounted to the inside of your vehicle’s windshield. Position the transponder to the right or left of the rearview mirror. If the windshield has a solar tint strip, install the transponder at least 2 inches below the strip. SunPass Mini will not work on a motorcycle; however, you can use a SunPass PRO as long as it is properly mounted on the motorcycle windshield.
What happens if I drive with multiple transponders in my vehicle?
Only one transponder should be installed to avoid duplicate charges. Any additional portable transponders should be placed in a Radio Frequency (RF) shield bag. To order a shield bag, log in to your account, select “Transponders and Vehicles” from the left side menu, then click “Request Supplies”. Keep in mind that SunPass Mini™ Sticker transponders are affixed to the windshield and will no longer work once removed.
To report duplicate charges, customers can submit a request through the website or mobile app, visit a Walk-in Center, mail to Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, fax to 1-888-265-1725, or the call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352). To report a duplicate charge(s) online via SunPass.com or the mobile app, log in to your SunPass account and select “Online Support”.
Does the SunPass transponder have a warranty?
Yes. SunPass PRO has a 2-year warranty from date of purchase. SunPass Mini has a 45-day warranty from date of purchase. Should your transponder malfunction, submit a request through the website or mobile app, visit a Walk-in Center, mail to Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, fax to 1-888-265-1725, or the call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).
If your transponder is still under warranty, you can update your transponder status to defective and order a replacement online via SunPass.com or the mobile app, by logging in to your SunPass account, selecting “Transponders and Vehicles” from the left side menu and choosing an action.
