Student Loans Company Refund Email UK

Here’s how to request a refund from the UK Student Loans Company (SLC) via email: Find it on GOV.UK under “SLC introduces refund request online form”. 

📧 Refund Request via Email

If you believe you’ve overpaid—due to income being below the threshold, wrong repayment plan, early repayments, or having already paid off your loan—you can request a refund by email:

1. Download and complete the official refund request form

   • Find it on GOV.UK under “SLC introduces refund request online form”.

2. Email the form to

   below_threshold_refunds@slc.co.uk


3. SLC will respond automatically, confirming receipt, and aims to process refunds within 28 days.

📝 What to Include/Explain

• Your Customer Reference Number (CRN)

• Full name, date of birth, and address

• Tax year(s) you believe you’ve overpaid

• Reason for refund:

  • Below threshold — provide approximate annual income and plan type

  • Wrong plan, early repayment, or over-repayment after full repayment

• Your bank details and email will be pulled from SLC’s system (if outdated, update via your online account).

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💷 Other Ways to Request a Refund

• Online account: If it’s a below threshold overpayment, sign in, view your balance, and click “Request a refund”, then follow the prompts.
  Many have reported refunds being approved within a day.

• Phone: Call the SLC repayment team:

  • UK (England, NI, Scotland): 0300 100 0611

  • Wales: 0300 100 0370

  • Overseas: +44 141 243 3660
    – Mon–Fri, 8am–6pm.

• Social media (Facebook/Twitter Messenger): People have successfully got refunds by contacting SLC’s verified repayment teams via social platforms.

⚠️ Avoid Scams

• Always verify any emails are legitimately from SLC by cross-checking the email address.

• Do not provide bank or personal info through email links.

• If unsure, call the official number separately, not via links in the email.

✅ Summary

🔁 Next Steps

1. Decide which method suits your situation.

2. Gather your CRN, income evidence, and check your bank details in your SLC account.

3. Submit via email, online, phone, or social media.

4. Expect confirmation within a few days and completion in up to 28 days.