Star Citizen Error Code 19005 | Account Login Timeout Error

Star Citizen Error Code 19005 is an Account Login Timeout or Authentication Service Failure. Uninstall your current RSI Launcher (you do not need to uninstall the whole game, just the launcher app).

It means your game launcher can talk to the internet, but it cannot complete the specific “handshake” with the Cloud Imperium Games (CIG) backend servers to verify your account data.

As of February 2026, this error is spiking due to the recent Launcher 3.0 update conflicting with certain ISPs and network configurations.

Here are the fixes, ranked from “Most Likely” to “Standard Troubleshooting.”

How to Fix it

1. The “Launcher Rollback” (The Golden Fix)

Currently, the most reliable fix for the 19005 loop is to downgrade your RSI Launcher, as the newest version has a known bug with login tokens.

• Uninstall your current RSI Launcher (you do not need to uninstall the whole game, just the launcher app).

• Download the previous version (2.9.2): You can often find the installer in your “Downloads” folder if you haven’t cleared it, or search for the “RSI Launcher 2.9.2” legacy installer on the RSI Spectrum forums.

• Install and Log In: The older launcher handles the authentication handshake differently and usually bypasses the 19005 error.

2. The “Time Sync” Glitch

Star Citizen’s authentication is extremely sensitive to your Windows clock. If you are even 20 seconds out of sync, the token expires before it reaches the server.

• Right-click the time in your taskbar > Adjust date/time.

• Click “Sync Now”.

• Crucial: Ensure “Set time automatically” and “Set time zone automatically” are both ON.

3. ISP & DNS Block (India Specific)

Since you are connecting from Kerala, your ISP (likely Jio or Asianet) may be dropping the specific UDP packets Star Citizen uses for authentication.

• Flush DNS:

  1. Open Command Prompt (cmd) as Administrator.

  2. Type ipconfig /flushdns and hit Enter.

  3. Type ipconfig /renew and hit Enter.

• VPN Test: If the flush doesn’t work, turn on a VPN (set to Singapore or Europe) and try to log in. If it works with the VPN, your ISP is blocking the game’s auth server.

4. Delete the “User” Token

Sometimes your local login token is corrupt.

• Press Windows Key + R.

• Type %appdata% and hit Enter.

• Delete the folder named rsilauncher.

• Go back up one level to Roaming -> rsilauncher (or checking Local > Star Citizen).

• Relaunch the launcher. You will be forced to re-enter your password and 2FA code.

5. Check Server Status

If none of this works, the authentication servers might actually be down for maintenance.

• Check status.robertsspaceindustries.com.

• Look specifically for “Platform Services” or “Authentication.” If those are yellow or red, you just have to wait.