Staples website appears to be experiencing technical difficulties or outages at times, including a report of the site being down for some users on December 1, 2025.
Past serious disruption occurred due to a cyberattack in November 2023, which affected online ordering, customer service, and communication systems, although Staples recovered after several days. Currently, if the Staples website is down, the problem is likely due to server overload, network issues, or maintenance, with recommended user actions including forcing a full refresh (Ctrl+F5) or clearing browser cache and cookies.
If the site is not loading for you, or if you are stuck in a “login loop,” the issue is likely local to your browser or a specific account glitch.
1. Troubleshooting Steps (Try these first)
Since there is no global outage, these steps solve 90% of access issues:
Try “Incognito” Mode:
Open a Private/Incognito window in your browser (
Ctrl + Shift + Non Windows/Chrome).Go to Staples.com.
If it works here: Your main browser’s cache is corrupted. Clear your “Cookies and Cached images” in settings.
Disable VPN:
Staples’ security firewall often blocks commercial VPNs or IP addresses from outside the US/Canada. Turn off your VPN and refresh.
Use the Mobile App:
If the desktop site is failing, try the Staples Connect app on your phone. If that works, you know your account is safe and the issue is just your computer’s connection.
Also Read : Working With Children Check Victoria
2. Common Specific Errors
| Error | Likely Cause | Fix |
| “Access Denied” | You are browsing from a blocked IP or VPN. | Turn off VPN or try accessing from your phone’s mobile data (not Wi-Fi). |
| Spinning Wheel at Checkout | Ad-blocker interference. | Disable your AdBlocker for the Staples domain. |
| “Invalid Credentials” | Password reset required. | Staples periodically forces password resets for security. Use the “Forgot Password” link even if you know your password is right. |
3. Contact Customer Service
If you need to place an order urgently and the site won’t cooperate, phone support is your best backup.
Staples US Support: 1-800-333-3330
Staples Canada Support: 1-877-360-8500
Print & Marketing Support: 1-888-333-3199
Be the first to comment