Maine passed LD 1932 (the “Pro Rata Law”) in 2020, requiring cable and internet providers—including Spectrum—to only charge you for the actual days of service used when you cancel mid-billing cycle.
Here’s what’s happening with Spectrum in Maine regarding prorated billing—what the law requires, where things can go wrong, and how to address issues if they arise.
Maine’s Proration Law: What You Need to Know
Maine passed LD 1932 (the “Pro Rata Law”) in 2020, requiring cable and internet providers—including Spectrum—to only charge you for the actual days of service used when you cancel mid-billing cycle.(turn0search6, turn0search4, turn0search7)
The First Circuit Court of Appeals and the U.S. Supreme Court upheld this law, affirming it’s legal for Maine to enforce proration even if it modifies service provider pricing structures.(turn0search4, turn0search9)
Spectrum officially began compliance in early 2022, meaning cancellations from then on should trigger prorated final bills.(turn0search9)
Real-World Example: Overcharge Despite the Law
State Rep. Chris Kessler canceled his Spectrum internet service early in his billing cycle this year but was initially billed for the entire month. The company’s customer service insisted this was correct.
Once Rep. Kessler pointed out his role in helping pass LD 1932 and cited Maine’s requirements, Spectrum credited his account and issued a prorated adjustment.(turn0search1, turn0search5)
Spectrum maintains that its billing system is automated and compliant with the law—even though practical mistakes may still occur.(turn0search1)
Also Read : Citi Bank Fraud Prevention Number
What the Law Requires vs. Spectrum’s General Policy
| Maine Law (LD 1932) | Spectrum’s Typical Practice Nationwide |
|---|---|
| Must prorate final billing when service is canceled mid-month. | Historically billed full month unless canceled at billing period end. (turn0search2, turn0search3) |
| Courts have upheld the law; Spectrum must comply in Maine. | In other states, proration varies by provider and terms. |
If You’ve Been Overcharged: What to Do
Review your final Spectrum bill carefully—check the dates of service and whether charges reflect actual usage.
Raise the issue with Spectrum customer service—be clear and reference Maine law (LD 1932).
Document everything—save chat logs, call summaries, names, and details of your request.
If Spectrum refuses to correct the bill, reach out to the Maine Attorney General’s Consumer Protection Division: (207) 626‑8849 or submit a complaint online.(turn0search1)
Spread the word—inform other Mainers. As Rep. Kessler noted, ensuring compliance helps protect everyone.(turn0search1)
Bottom Line
Spectrum is legally required to prorate final bills when service is canceled mid-cycle in Maine. If your bill doesn’t reflect that, you have a right to dispute it—and if needed, escalate it to the Attorney General’s office.
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