Sony Liv App Not Working | How to Fix

It’s frustrating when a streaming app like SonyLIV isn’t working. The issue can be caused by a few different things, ranging from simple app glitches to problems with your internet connection or the SonyLIV servers themselves.

Here’s a comprehensive guide on how to fix the SonyLIV app when it’s not working, starting with the easiest solutions first.

1. Basic Troubleshooting (Most Common Fixes)

These steps resolve most issues and are the first things you should try.

• Check Your Internet Connection:

  • SonyLIV requires a stable and decent internet connection. Run a speed test to ensure your Wi-Fi or mobile data is working properly. Poor connectivity can cause buffering issues, playback errors, or prevent the app from loading.

• Close and Restart the App:

  • Fully close the SonyLIV app. Don’t just minimize it. Force stop the app from your device’s settings and then try opening it again.

• Clear the App’s Cache and Data:

  • This is a very effective solution for many app-related problems.
    • On Android: Go to Settings > Apps > SonyLIV > Storage > Clear Cache and Clear Data.
    • On iPhone/iPad: You can’t clear the cache directly. The best option is to uninstall and reinstall the app.
    • On Smart TV/Streaming Device: The process varies, but you can usually find an option to “Clear Data” or “Clear Cache” in the app settings on your TV.

• Update the App:

  • Make sure you have the latest version of the SonyLIV app installed from your device’s app store (Google Play Store, Apple App Store, etc.). App developers frequently release updates to fix bugs and improve performance.

• Restart Your Device:

  • A simple power cycle of your phone, tablet, or smart TV can often resolve temporary software glitches. Turn it off, wait for a minute, and then turn it back on.

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2. Intermediate Troubleshooting

If the basic steps didn’t work, try these next solutions.

• Reinstall the App:

  • Uninstall the SonyLIV app completely from your device. Then, download and install it again from the official app store. This ensures you have a fresh, clean installation.

• Check for Device System Updates:

  • Make sure your device’s operating system is up to date. An outdated OS can sometimes cause compatibility issues with apps.

• Log Out and Log In Again:

  • Sometimes, logging out of your account and then logging back in can refresh your account data and fix authentication issues.

• Check Your Subscription Status:

  • Log in to the SonyLIV website to ensure your subscription is active and there are no payment issues.

3. Advanced Troubleshooting

If the problem persists, it may be due to a server-side issue or a more complex problem.

• Check for Server Outages:

  • Search online for “SonyLIV server status” or “Is SonyLIV down?” to see if there are any widespread outages. If so, all you can do is wait for the company to resolve the issue.

• Disable VPN:

  • If you’re using a VPN, try disabling it. Streaming services like SonyLIV can block connections from VPNs to enforce their geo-restrictions.

• Contact SonyLIV Customer Support:

  • If none of the above steps work, the issue may be unique to your account or device. You can reach out to SonyLIV’s customer support through their official channels for assistance. Their helpdesk and support email (feedbacksonyliv@setindia.com) are the best ways to get help.