If you’re encountering the SL92, then a system error has occurred. Please notify us and include the error code that is shown message when applying for a Salary Loan on the SSS (Social Security System) portal in the Philippines.
What Does SL92 Mean?
SL92 is an internal system error code—SL stands for Salary Loan, and 92 refers to a specific issue detected by the system while processing your application.
Common Causes Behind SL92
| Cause | Explanation |
|---|---|
| System Downtime or Maintenance | The SSS portal may be temporarily down or undergoing updates—often common during late nights or weekends. |
| Incomplete or Outdated Records | Gaps or outdated information in your employment or contribution records (e.g., recent job changes) can prevent approval. |
| Eligibility Issues | You might not meet the loan requirements, such as the minimum of 36 posted contributions. |
| Unsettled Previous Loan | Pending or unpaid salary loan balances may trigger the error. |
| Browser or Session Glitches | Cached data, browser extensions, or session instability could interfere with form submission. |
How to Potentially Fix It Yourself
1. Quick Eligibility Check
Confirm that you have:
At least 36 posted SSS contributions.
No unpaid salary loan balance.
Updated status—especially if newly employed or self-employed.
2. Browser-Based Troubleshooting
Clear cache and cookies in your browser.
Try a different browser—Chrome or Firefox are often more reliable.
Disable browser extensions temporarily.
3. Timing and Session Reset
Avoid filing during late-night maintenance windows or weekends.
Try again during early weekday mornings.
Log out, wait 15 minutes, and log back in to restart the session.
4. Update Your Records
If you’re newly employed or your status changed, ask your employer to update your SSS employment records.
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If the Error Persists
Take a Screenshot
Capture the error message, including the code (SL92).
Contact SSS Support
Email: member_relations@sss.gov.ph
Phone: SSS hotline 1455 (within the Philippines)
Visit Your Nearest SSS Branch
Bring your ID, account details, and the screenshot.
Request assistance with Salary Loan Data Correction.
Apply In-Person (if urgent)
If the error won’t clear and you’re in urgent need, you can file the application manually at an SSS branch.
Quick Guide
What SL92 means: A system or data mismatch error during salary loan processing.
DIY fixes: Clear browser data; try off-peak times; check your contributions and loan balance; update your records.
Still stuck?: Screenshot the error, contact SSS via email or hotline, or visit a branch.
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