Sky Error Code 50-2 | Steps to Fix

Sky Error Code 50-2 usually appears on Sky Q, Sky Glass, or Sky Stream devices and typically means there’s a problem with your broadband or network connection.

Here’s a clear breakdown of what it means and how to fix it:

❗ What Does Sky Error Code 50-2 Mean?

“Error Code 50-2” indicates that your Sky device cannot connect to the internet — often due to Wi-Fi issues, network dropouts, or router conflicts.

It can happen during:

• Initial setup of a Sky device

• Streaming live or on-demand content

• After a firmware update or network reset

✅ How to Fix Sky Error Code 50-2

Follow these steps in order:

1. 🔄 Restart Your Sky Device

• Power off your Sky Q/Glass/Stream box.

• Wait 30 seconds, then turn it back on.

• Retry the connection.

2. 📶 Restart Your Broadband Router

• Unplug your broadband modem/router for 60 seconds.

• Plug it back in and wait for it to fully reconnect (may take 2–3 minutes).

• Then retry the Sky connection.

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3. ⚙️ Check Network Settings on Your Sky Device

• Go to Settings > Network Setup.

• Select Reset or Set up new connection.

• Reconnect to your Wi-Fi or Ethernet.

• Make sure you choose the correct Wi-Fi password.

💡 Tip: If possible, use Ethernet for a more stable connection.

4. 🧠 Check if Internet Works on Other Devices

• Test Wi-Fi on your phone, tablet, or computer.

• If other devices also have no connection → the issue is your broadband, not Sky.

5. 📡 Move Your Sky Device Closer to the Router

• Wi-Fi signal may be weak or blocked.

• Try moving the Sky box closer to the router, or remove physical obstructions.

6. 🔁 Reboot Network from Sky Settings (Sky Q)

• On Sky Q remote:
  Home > Settings > Status > Network Connection > Reset

• Reconnect Wi-Fi or Ethernet.

7. 🔌 Use a Wired (Ethernet) Connection Temporarily

• Connect an Ethernet cable directly from your Sky device to your router.

• This bypasses Wi-Fi issues and lets you finish setup or streaming.

🛠️ Still Not Working?

If the error still shows after all steps:

8. 📞 Contact Sky Support

• Sky may need to:

  • Reset your device from their end

  • Check for firmware issues

  • Help with pairing or provisioning

📱 Call: 0333 7591 018 (UK)
🌐 Or visit: https://www.sky.com/help

🧾 Bonus: If You’re Setting Up Sky Glass or Stream

Make sure:

• Your home broadband speed is above 25 Mbps for streaming.

• You are signed in to your Sky account during setup.

• Your router is 2.4GHz and/or 5GHz enabled (some Sky devices prefer 2.4GHz).