Sims 4 Failed to Launch Game an Error on Our End | Immediate Fixes

The most common fixes for Sims 4 failing to launch include closing background EA processes, repairing the game in the launcher, clearing cache files, checking mods, updating drivers, and sometimes reinstalling the game or EA app.

Immediate Fixes

• Open the Task Manager, close any “EA app” and “EA background service” processes, then relaunch the EA app and Sims 4.

• If this fails, try repairing the Sims 4 game via the EA app or Steam: Navigate to your game library, select Sims 4, and click “repair”.

• Disable any custom mods or content by temporarily renaming the Mods folder inside Documents\Electronic Arts\The Sims 4.

Cache and Reinstall Solutions

• Delete cache files like localthumbcache.package and check for leftover files in the Sims 4 folder.

• Clear the cache within the EA app by going to Settings → App Recovery

• If all else fails, uninstall and reinstall both the Sims 4 game and EA app as a last resort. Remember to back up your saves, and ensure you know your login credentials before uninstalling

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System and Driver Checks

• Make sure your PC meets the system requirements for Sims 4.

• Update your graphics drivers and Windows system files.

• Add necessary exclusions for Sims 4 and EA app in Windows Security/firewall to prevent blocking.

Additional Troubleshooting

• If using Steam, try changing launch options by adding -dx11 or -dx12 in the game’s properties and testing the launch again.

• If cloud sync tools like OneDrive are enabled, consider pausing them or making exclusions for Sims 4 save files.

Applying these troubleshooting steps resolves nearly all Sims 4 launch issues reported by users and experts.

What are common fixes for Sims 4 game loading issues

Common fixes for Sims 4 game loading issues include removing outdated mods, deleting cache files, repairing the game through the EA app, and resetting user files.

Step-by-Step Solutions

• Move the Mods folder out of Documents\Electronic Arts\The Sims 4, especially if custom content or mods are installed.

• Delete the localthumbcache.package file from your Sims 4 documents folder to clear any corrupted cached data.

• Repair your game using the EA app by finding Sims 4 in your library, clicking the settings menu (three dots), and choosing “Repair”.

• Launch the game with a fresh Sims 4 folder to ensure user files, mods, or saves aren’t the cause; the game will automatically generate a new folder on launch.

• Add mods back individually, using the 50/50 method, to identify which mod or CC item is causing issues.

Mod and Game Update Considerations

• Always update or remove outdated mods after a game patch, as mods incompatible with the latest version often cause loading bugs.

• For some performance issues, turn off the “Show at Startup” option in Sims 4 to improve load times by not displaying the mods list at launch.

Applying these solutions should resolve most Sims 4 loading problems, particularly those caused by broken mods, corrupted cache, or faulty user files